**Experience** : 15+ years in process improvement, automation, AI/ML implementation, and driving organizational change. **Reports To: Head of Operations** **Role Overview** : We are seeking a visionary Director of Process Excellence to lead and drive our organization's transformation journey. This leadership role focuses on leveraging cutting-edge technologies like AI/ML, next-generation automation tools, and process mining capabilities to enhance operational efficiency. The ideal candidate will have a transformative mindset, strategic vision, and the ability to ignite a culture of process excellence while serving as a change agent for innovation and technology adoption. **Key Responsibilities:** Strategic Leadership:  Define and execute the process excellence strategy aligned with organizational goals.  Identify, prioritize, and implement initiatives leveraging AI/ML and next-generation automation tools.  Serve as a strategic advisor to senior leadership on process improvement and transformation opportunities.  Lead large-scale process transformation initiatives to achieve measurable business outcomes. Process Excellence & Transformation:  Champion a culture of process excellence across the organization.  Drive continuous improvement initiatives to enhance efficiency, productivity, and quality.  Develop and deploy frameworks for process mining and optimization using advanced tools and methodologies.  Lead cross-functional teams to redesign processes for scalability and efficiency. AI/ML & Next-Gen Automation:  Apply AI/ML capabilities to uncover actionable insights and optimize business processes.  Drive adoption of automation tools, ensuring seamless integration and measurable ROI.  Collaborate with technology teams to evaluate, implement, and scale next-gen solutions.  Stay abreast of emerging trends in automation, AI, and digital tools to future-proof processes. Change Management & Culture Building:  Act as a change agent to foster adoption of AI/ML and other advanced technologies.  Build and mentor high-performing teams, fostering a culture of innovation and accountability.  Develop and execute change management strategies to support transformation goals.  Communicate process excellence objectives clearly to stakeholders, ensuring alignment and buy-in. **Qualifications & Skills:** **Education** :  Bachelor’s degree in business, Engineering, Computer Science, or a related field (Master’s or MBA preferred). **Experience** :  Minimum 15 years of experience in process improvement, automation, AI/ML, and organizational transformation.  Proven track record of leading large-scale process transformation initiatives.  Hands-on experience in process mining tools, AI/ML models, and next-gen automation technologies.  Strong experience in managing cross-functional teams and driving complex projects. **Skills** :  Strategic and transformative mindset with the ability to align processes to business goals.  Expertise in process mining, Lean Six Sigma, and other process optimization methodologies.  In-depth knowledge of AI/ML applications and emerging technology trends.  Exceptional leadership, communication, and stakeholder management skills.  Strong analytical and problem-solving capabilities with a results-driven approach _Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website._ Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).