At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the role and the team:

At eBay, we believe great products don’t just happen—they’re built with passion, collaboration, and a drive to make things better.   That’s where the Planning, Program and Operational Excellence team comes in. Our mission is to improve how we build and launch products that Buyers and Sellers around the world love.  We are dedicated to optimizing every stage of the product development lifecycle—streamlining processes, accelerating delivery, and empowering cross-functional teams to focus on outcomes and magical customer experiences.   If you’re excited about shaping the way great products come to life and improving experiences for millions, we’d love for you to join us!

The Director of the Transformation Office will lead company-wide initiatives and change efforts that reshape how we work.  This role will be lead a team of Program Managers and Value Enablement Leads responsible for driving the design and execution of transformation initiatives that evolve how we operate across teams, regions, and business units.   You'll partner closely with senior leaders to align on priorities, deliver results, and ensure adoption of new ways of working across the organization.   Reporting to VP of eBay’s Planning, Program Management & Operational Excellence, this role offers a unique opportunity to build and define a new function from the start, creating the foundation for operational excellence within the organization.

What you will accomplish: 

Lead and scale the Transformation Office team, including Program Managers and Value Enablement Leads

Define and drive a portfolio of enterprise-wide transformation initiatives, from scoping to implementation and adoption

Build structured, outcome-driven transformation programs that deliver long-term impact

Oversee change management strategies that ensure teams successfully adopt new processes, tools, and capabilities

Collaborate with cross-functional partners (e.g., Product, Engineering, Design, HR, Finance, Markets) to integrate changes into the way we work

Establish measurement frameworks and report out progress, risks, and outcomes to executive partners

Foster a culture of continuous improvement and learning within the transformation team and across the broader org

Required travel 25% (1 week per month) to San Jose HQ and other global offices. 

What you will bring:

10+ years of experience leading program management, product management, or business transformation functions within large, global organizations.

8+ years of people leadership experience, ideally managing cross-functional teams.

Proven success leading complex, company-wide transformation and operating model changes in scaled, matrixed environments.

Demonstrated experience establishing and evolving program management practices and operations within large enterprises.

Data- and outcome-driven decision maker; skilled in using delivery metrics, KPIs, and financial targets to track progress and drive accountability.

Deep understanding of Agile and iterative product development lifecycles, and experience operationalizing them across multiple teams and product lines.

Expertise in organizational change management, with the ability to design flexible frameworks that align and empower teams.

Experience operating in large, matrixed organizations—with a proven ability to manage dependencies and align priorities across product, engineering, design, operations, legal, finance, and executive teams.

Success leading delivery across multi-layered organizations where influence, negotiation, and relationship-building are key to execution.

A history of building trust, resolving conflict, and guiding cross-functional teams through ambiguity toward aligned outcomes.

Strong executive communication skills, with the ability to distill complexity into clarity and deliver compelling narratives to senior leadership.

A leadership approach that balances urgency with empathy, and decisiveness with collaboration.

A global mindset and willingness to travel regularly to San Jose HQ and other offices to align stakeholders and drive decisions.

Bachelor’s degree in a technical or business field required; advanced degree (MBA, MS) is a plus.

The base pay range for this position is expected in the range below:

$148,400 - $220,500

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

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