Role Charter: Delivery Management and Customer Governance , Customer Success , Account Relationship Management, Contract Management

Below mentioned Key Credentials with proven track record are essential:

 Working globally and specially from customer sites.

Customer Management Project ManagementCustomer Lifecycle Management Planning and Organizing Delivery Management Customer concern Management

Managed Service Delivery

You will have

• BS or MS in Computer Science, Engineering, or a related technical team or equivalent experience.

 A solid technical background and understanding of Oracle Technology Products   Proven experience in leading customer engagements in Managed Delivery space Through understanding of ITIL Process and standard methodologies  Experience and knowledge of project management principles, methodologies and tools Strong  governance experience while  managing customer engagements  Exceptional communication skills, both written and verbal and ability to communicate effectively with CXO levels from customer side Ability to identify, communicate and set clear objectives in ambiguous situations Ability to clearly articulate messages to a variety of audiences Ability to establish and maintain strong relationships Ability to influence others and move toward a common vision or goal Flexible, adaptable, resilient and tenacious; Forward-looking with a broad view Organized with a natural inclination for planning strategy and tactics Problem-solving and root cause identification skills Able to work effectively at all levels in the CSS organization Must be a teammate and able to work collaboratively with and through others Familiarity with project management approaches, tools and phases of the project lifecycle PMP or ITIL certifications preferred 

/M4

Career Level - M3