Job Summary:

The Director of Application Support at Anywhere will oversee the support of enterprise-level applications, ensuring their stability and performance. This role involves managing a team of application support professionals, driving continuous improvement initiatives, and collaborating with IT leaders, business stakeholders, and external vendors to deliver high-quality support services.

Key Responsibilities:

Lead and manage the Application Support team, providing direction, coaching, and development opportunities. Ensure the availability, performance, and reliability of enterprise applications. Develop and implement efficient support processes and procedures. Drive continuous improvement initiatives to enhance Application Support services. Maintain comprehensive documentation for Application Support processes and procedures. Collaborate with IT and business leaders to understand application requirements and align them with business goals. Manage relationships with external vendors and service providers. Ensure compliance with Application Support policies, procedures, and standards. Oversee the budget for the Application Support team. Monitor and report on application performance metrics and support activities. Conduct regular system audits and generate reports to track performance and identify areas for improvement. Stay current with industry trends and best practices to continuously improve system support operations. Train and mentor junior support staff, fostering a culture of continuous learning and improvement.

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field. 10+ years of experience in IT, with at least 5 years in a leadership role in application support. Strong knowledge of enterprise application support processes and best practices. Excellent leadership and team management skills. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Experience with ITIL or other IT service management frameworks is a plus.

Preferred Qualifications:

Master's degree in a related field. Experience in a similar role within a large enterprise environment. Certification in ITIL or other relevant frameworks.

Winning Behaviors:

Obsess About Growth: Focus every day on making a big impact and accelerating growth. Prioritize the most important things that create value for customers and shareholders. Aim high and take big swings informed by data. Always Find a Better Way: Explore and embrace what’s possible. Always make things better, faster, simpler. Be candid, curious, and agile. Challenge the status quo and pressure test assumptions. Relentlessly Focus on Talent: Be the reason we attract and keep phenomenal people. Expect and perform with uncompromising standards of excellence, ethics, and accountability. Empower yourself and others to continually learn, improve, seek diversity, and thrive. Achieve Exceptional Results: Take decisive action and deliver on your commitments. Move with speed, plan for the unexpected, overcome barriers, and be resilient. Leverage facts and the wisdom of others to get the best results.