You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Enterprise Digital & Data Solutions (EDDS) organization powers the world's best customer experiences through innovative data, digital and marketing products and solutions. As a team we are focused on driving engagement, satisfaction, and revenue through a combination of best-in-class user experiences and compelling features. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through digital experiences.

The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization with 600+ colleagues. It is American Express’ marketing services and servicing comms center of excellence with the charter of powering high quality, efficient, user-centric digital marketing & servicing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.

As Director Assistant, you will report to the Senior Vice President of Enterprise Comms & MarTech Experiences.  You will serve as chief of staff and be a key member of the ECMX Leadership Team.  ECMX operates in a dynamic, fast-evolving space, and candidates should thrive in environments with high levels of ambiguity and change.  ECMX also has a number of key MarTech/MarOps and servicing comms transformation initiatives underway and this role will play an integral role in ensuring the success of these initiatives.

Job Responsibilities

Work hand-in-hand with SVP to evolve team’s vision & strategy and play an integral role in establishing priorities and tracking progress.  Develop strategies and ways of working to support and empower ECMX’s leadership team to deliver against those priorities as effectively and efficiently as possible. Independently and effectively partner with the ECMX Leadership Team to oversee and project manage key processes, including business planning, budget management, and talent management (e.g. talent assessment, annual performance management, etc.). Oversee and proactively manage the day-to-day operational activities and communications of the ECMX Executive Office to the highest standard, constantly seeking and rolling out best practices for managing efficiently. Craft presentations for key business updates with senior leaders and internal stakeholders. Plan and develop content/agenda for meetings led by SVP (e.g., Leadership Team meetings, market and vendor visits, global Town Halls, cross-BU presentations). Lead ECMX-wide employee engagement initiatives focused on team building, DEI, Learning & Development, MarTech Community. Spearhead critical talent management and organization design initiatives and fostering an inclusive team environment Engage with EDDS Executive Office on business deliverables and monthly processes (e.g. Board Meetings, AXP Executive Team meetings, headcount tracking, budget management, etc.) Own/drive specific strategic initiatives and projects as determined by the SVP and in partnership with the ECMX leadership Team and other BU stakeholders as indicated.

Qualifications & Experience

A successful candidate will have: Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information Prior experience in project / program office management, with a proven track record of digging into details and managing detailed projects. Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment. Strong written presentation skills and ability to story tell for more senior level audiences. Ability to build strong relationships across a diverse team and set of business partners. High degree of organization, individual initiative and personal accountability and resiliency.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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