Director; Business Support Manager; GM Operational Risk & Controls New York, New York **Job Description:** The candidate will join Global Markets Front-Line Unit Quality Assurance (QA) Testing team to execute & manage the QA testing program. The Manager is accountable for overseeing the testing portfolio, resource management, and escalation / resolution of test execution issues, as needed, to ensure timely, complete, and seamless execution of tests. This role entails managing a team of U.S. based associates responsible for developing and executing capabilities used to provide timely, useful, and actionable independent insight on the operational health of Global Markets controls & processes. It requires critical thinking and willingness to dig into the details of both existing and new methodologies to ensure they are fit for purpose. The candidate must be a strong communicator and able to effectively explain the rationale and details of the methodologies to a broad set of audiences that include key senior stakeholders across the Bank, as well as auditors and regulators. Candidate must be able to thrive in a fast-paced and high-pressure environment with the following core responsibilities: + Working knowledge or background in QA/QC function(s) to support Test Execution QA, Sample & Test Development QA + Design, build and improve end to end processes, workflows and controls, including detailed procedure documents + Adept at detecting and remediating organizational / process weaknesses and deficiencies + Develop and implement enhanced reporting routines, including exception based reporting + Analyze QA metric results and escalate breaches for commentary and action plans + Serve as a key point of contact for exams, targeted risk assessments and issues + Communicate updates to key stakeholders regarding issues and deliverables + Support ongoing enterprise requirements & ensure deliverables are completed on time + Implement and maintain policies and procedures This position requires the ability to multi-task, assist others with complex items and those that require extensive research, while independently prioritizing his / her workload. Must build strong relationships with Line of Business Partners and understand key business processes and their implications on other groups / divisions within the company. The role will also be expected to think analytically and provide effective solutions to tactical challenges. **Requirements / Qualifications:** + 10+ years of experience in process management, business controls or risk management (business, operations, finance, compliance, operational risk, audit) + Proven ability to lead and influence with key control partners including Front Office, Risk, Compliance, Business Controls, Legal and Audit + Strong analytical, conceptual and problem-solving skills – ability to drive root cause analysis, focus on details, identify issues, prioritize quickly and recommend solutions + Highly organized, able to effectively plan/manage deliverables and execute tasks in a high-pressure environment + Drives Operational Excellence + Ability to work independently – set and manage plans, achieve results + Advanced proficiency in various MS tools including Excel, PowerPoint, Access and SharePoint + Ability to quickly develop subject matter expertise across a broad spectrum of issues + Ability to influence desired outcome without direct management responsibilities + Bachelor’s Degreeor equivalent work experience **Desired Skills:** + Global Markets / Sales & Trading experience and knowledge of business processes & products + Familiarity of operational risk program requirements within a financial institution + Ability to build partnerships; resolve conflict with minimal noise with strong awareness of when to escalate to management + Demonstrated professional writing proficiency, strong verbal communication and presentation skills + Track record of innovative thinking **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 **Pay Transparency details** US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100) Pay and benefits information Pay range $175,000.00 - $250,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. 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