POSITION SUMMARY As the Director of Cloud Operations, you will lead and manage the CloudOps team, ensuring optimal performance, security, and cost management across both on-premises and SaaS environments. You will be responsible for developing and executing strategies for cloud and hybrid infrastructure, focusing on scalability, reliability, and operational excellence. This role requires hands-on expertise in cloud and on-prem operations, leadership capabilities, and a strategic mindset to align infrastructure performance with business goals. The Director of CloudOps will collaborate with cross-functional teams to implement industry best practices and optimize infrastructure processes, ensuring both customer satisfaction and operational efficiency. ESSENTIAL JOB FUNCTIONS This is intended as an outline of the essential functions of the position. Actual metrics that measure job performance may be set forth in separate performance management documentation. + Lead the implementation of IaC practices using tools such as AWS CDK, Terraform, CloudFormation to automate the setup, scaling, and management of cloud infrastructure, ensuring consistent and repeatable deployment processes. + Act as a hands-on leader, directly engaging in technical tasks and challenges, including the development of scripts, templates, and automation workflows to enhance operational efficiency. + Work closely with cross-functional teams to troubleshoot and resolve issues impacting the availability, performance, and scalability of cloud-based applications and services. + Spearhead initiatives for cloud security hardening, employing best practices and tools to safeguard infrastructure against vulnerabilities. + Drive cloud cost optimization efforts, utilizing tools and strategies to monitor, analyze, and manage cloud spending effectively. + Design and implement robust backup, high availability, and disaster recovery strategies, leveraging auto-scaling groups, RDS Aurora, and S3. + Regularly monitor and evaluate the health of applications, systems, and infrastructure, implementing performance improvements and scaling solutions as needed. + Lead by example, fostering a culture of technical excellence, continuous learning, and innovation within the team. + Manage multiple projects with precision, setting clear goals, monitoring progress, and adjusting plans to ensure project success. + Develop comprehensive documentation and reports to keep stakeholders informed and ensure alignment with organizational goals and standards. + Other duties as assigned. QUALIFICATIONS, REQUIREMENTS AND SKILLS + Bachelor's degree in Engineering, Computer Science, or related field. + 7+ years of direct experience in cloud operations, with a significant portion dedicated to hands-on technical work in deploying and managing cloud infrastructure. + Expertise in Infrastructure as Code (IaC) methodologies and tools (e.g., Terraform, CloudFormation, Ansible) for efficient and automated cloud infrastructure provisioning. + Proven leadership abilities with experience in guiding teams through complex technical challenges and operational tasks. + Strong problem-solving skills and troubleshooting skills, with a proactive approach to identifying and addressing issues in real-time. + Excellent communication skills, capable of effectively engaging with technical teams, executive management, and external partners. + Deep understanding of AWS cloud services; certifications in cloud architecture or operations are highly desirable. + Familiarity with cloud cost management tools, SaaS monitoring solutions, highly scalable and performant databases, and the latest cloud technologies. + Commitment to fostering an inclusive, collaborative, and innovative work environment. + Must be able to participate in 24x7 on-call responsibilities, maintaining the availability and performance of all customer facing production & Cloud Operations Services. Production Support/On-Call Duties: As a key member of our engineering team, you will address escalated production issues from customer support. Your responsibilities will include: + Participating in a rotational on-call schedule to handle significant production issues. + Rapidly diagnosing and resolving technical challenges that arise in production. + Collaborating with customer support and engineering teams for seamless issue resolution. + Maintaining clear communication and documentation during and after incidents. + Leveraging these experiences to contribute to continuous process improvement. Company Culture At ARCOS, we believe in fostering a culture of ownership, accountability, and teamwork. We value the collective strength of our team and understand that our success results from our collaborative efforts. We're not just looking for employees; we're seeking partners in our mission. If you take pride in your work, are always eager to learn and grow, and believe in the power of teamwork, we want you on our team.