BGIS ITS is currently seeking a Director- Commercial Service to join the team in Hudson, FL and surrounding areas.
 

Are You Looking For

A company that cares and wants you to achieve your career objective. A company that offers you flexibility on the types of rewards and recognition that align with your personal situation. A company that puts you and your career first

BGIS is that, Company. 
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

The Director- Commercial Service is accountable for driving revenue growth, improving operational efficiency and ensuring exceptional customer satisfaction. The position ensures all internal and external requirements are met including safety, health and environment standards. The role is also responsible for contributing to strategic and account management plans while providing leadership to a team of managers.  The Director- Commercial Service leads others positively exemplifying BGIS values and our commitment to safety, health, and the environment. 

KEY DUTIES & RESPONSIBILITIES

People Leadership

Provide leadership, management and development for a team of managers directly responsible for success of commercial service technicians servicing clients on a daily basis. Direct support functions ensuring clarity in expectations for roles and clear communication paths for internal and external information exchange.  Communicate business objectives along with short term and long term planning to meet strategic business goals.  Lead talent searches, selection, hiring, on-boarding, training, team member engagement/retention, development, performance management, and compensation recommendations.  Manage team member recognition focus with development and implementation of action plans to improve team member survey satisfaction scores.  Direct daily activities with support and team productivity oversight/management.  Contribute to the completion of other key initiatives as assigned. Foster a culture of customer-centricity, ensuring high levels of satisfaction and loyalty.

Client Management and Profitability 

Develop and maintain effective relationships with clients, managing client expectations.  Engage clients continuously in discussions to anticipate needs, identify, and recommend additional services.  Act as the focal point of escalation for issues pertaining to facilities within assigned region.  Achieve client satisfaction objectives and profitability targets for the assigned region. Participate in and contributes to quarterly business reviews.  Contribute to contract renewal and business development activities.  Ensure all established metrics/key performance indicators are met. Communicate with Senior Leadership to set business objectives, allocate resources, and prioritize initiatives. Execute strategic plans to drive revenue growth and expand market share. Lead the operations team in the development and implementation of action plans to remediate gaps, where applicable, to ensure objectives are met.  Collaborate with relevant stakeholders to optimize services and continuously create value for the client. Develop and manage the execution of budget including forecasting, financial reports, and variance analysis to ensure business is on track for meeting goals. Partner with procurement and supply chain administration teams to source and qualify vendors and source and procure goods and services. Analyze market trends, customer needs, and competitor activity to inform business decisions. Drive operational excellence by streamlining processes, improving productivity, and reducing costs Identify and mitigate risks, ensuring compliance with regulatory requirements and company policies.

Health, Safety, Environment and Security 

Ensure compliance to all legislated, corporate, and industry-related requirements and guidelines including environmental, health and safety, building standard requirements, and others. Verify all related documents for regulatory compliance are available and maintained to meet current requirements. Safeguard the client against emergencies and risks by ensuring emergency preparedness, risk management, disaster recovery and business continuity plans are developed and that relevant stakeholders are trained to ensure proper execution. Promote safety in all activities providing example of prioritizing compliance.

KNOWLEDGE & SKILLS REQUIRED

Bachelor’s degree in business administration, Economics, Marketing or related field or equivalent work experience. Proven track record of leading a business group with revenues exceeding $7 million.  Ability to think strategically, drive innovation, and adapt to changing market conditions. Strong business acumen, with a focus on customer satisfaction, revenue growth, and operational efficiency. Experience managing a large team of contributors in various discipline with a strong focus on leadership development and talent management.  Analytical expertise with ability to review data and identify significant trends. Excellent communication, interpersonal, influence, persuasion, and negotiation skills.  Skilled at root cause analysis and problem solving.  Advanced skill in managing service delivery and meeting service delivery obligations.  Strong knowledge of emergency management, emergency preparedness, and business continuity planning and execution.  Expertise in organizational skills with a detail-oriented mindset and ability to manage competing priorities.  Expert level knowledge of health and safety requirements. Continuous improvement, sustainability, and quality approach with desire to continuously seek and incorporate innovative practices and technologies to deliver value to the client.  Solid computer skills including Microsoft Office applications of Word, Excel, PowerPoint, and Outlook along with Power BI and other reporting tools.  At least 10 years of experience working inside or with a HVAC company, with a deep understanding of the industry's trends, challenges, and opportunities.

Additional preferred

Familiarity with service management software and technology. Certification in business management, leadership, or a related field. Experience with process improvement methodologies, such as Lean or Six Sigma.

Physical Demands and Work Environment

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.   Cognitive skills required to work in a client focused environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, communicate established processes and ability to complete tasks within targeted time frame to minimize potential business risk. Ability and willingness to travel.  Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Visit us online at https://www.bgis.com/us/careers.htm for more information. 

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength have always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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