**Requisition** : 81082 **PSEG Company** : Public Service Electric & Gas Co. **Salary Range** : $ 152,300 - $ 250,100 **Work Location Category** : Hybrid Flexible **PSEG** operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: Onsite are roles that have specific onsite requirements and are typically onsite daily. Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week. Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed. Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays). PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG. **Job Summary** Leader for a critical segment of the Gas Operations business. Provide leadership, strategic direction and overall accountability for the centralized Gas Operations businesses and functions including, business development, Marketing, sales for Appliance Service Contracts, HVAC & Water Heater Replacements. Overall P&L Responsibility for Centralized Appliance Service Organization - HVAC and AWH (Automated Water Heater) Replacement programs, WorryFree (WF) Contracts, WF Brand expansion, White Goods organization, and the WF Long Island business. **Job Responsibilities** + Manages the Centralized Appliance Service Team - HVAC and AWH (Automated Water Heater) Replacement programs, WorryFree (WF) Contracts, WF Brand expansion, White Goods organization, and the WF Long Island business. Responsible for Appliance Service overall P&L responsibility, compliance and fair competition regulation including regulatory reporting. Safely deliver statewide competitive appliance services to customers; business has an annual gross margin of $119M and revenue of $256M. + Business Development, Marketing, Sales for Appliance Service Contracts, HVAC & Water Heater Replacements. Responsible for identifying new products/services as well as process improvements to grow the business. Develop all aspects of new offerings including work management policies, terms and conditions, guidelines, pricing, marketing strategies, working with internal stakeholders. + Direct strategic workforce deployment, manage employee relations issues, resolve industrial relations matters and ensure managerial/professional/technical development of the Appliance Service associates while providing an environment of mutual trust. Approx. 270 employees (MAST and BU) and various contractors that replace HVAC and water heating systems, and repair other major household appliances. + Lead and manage the Worry Free Long Island LLC and the Home Serve contract to drive growth in Long Island and other New York geographies. + Supports and montiors all environmental activities and ensures a safe work environment in accordance with the PSEG Health & Safety System. + Responsible for oversight of Dispatch Operations for Gas Operations across 12 Gas Districts, White Goods and GSMP ensuring all Regulatory and Competitive service work completion. + Gas Leak, Medical Emergency and Urgent Order response as well as the efficient route optimization for approx. 800 service technicians. Dispatch serves as a 24/7 Emergency Response Center with direct communications with Police and Fire Emergency Response. Serves as the Storm Response Center for Gas and manages key scorecard metrics such as Customer Appointments Kept., Technician Productivity, and Customer Part fulfillment. Additionally, manages all Appliance Services supporting technology including First Responder mapping, ACES Dispatch and Mobile Data Technology. Other responsibilities include BPU Quarterly Gas Emergency Response Reporting, 24/7 liaison to the Call Center, auditing and adherence to the BPU Ewing Stipulation, Labor Relations across two unions, annual/mandated Dispatch Training program and Maintenance of the Dispatch Manual. **Job Specific Qualifications** Required + Bachelor's degree business or related field with at least 10 years experience in the energy delivery business + Extensive knowledge of appliance service, tariff and competitive service business + Leadership, management and technical skills with demonstrated experience in staff management, labor relations, continuous improvement, marketing/sales, financial analysis and work planning + Minimum 5 years in a leadership role in the energy delivery business, with experience in gas operations + Experience in developing business plans, including financial models + Experience in launching new products and services + Strong analytical skills; strong communication and presentation skills; ability to build relationships with multiple constituencies + Experience in labor relations - in negotiations and development of labor relations strategies + Knowledge of Dispatch Operations + Experience in BPU and Internal Audits + Labor Relations and contract negotiations experience + Valid US Driver's license + Competencies: Leadership skills, strategic vison, managerial skills, strong planning and organizational skills, ability to make decisions, proactively address customer issues, ability to develop and manage operational and performance improvement plans, ability to build consensus across functional lines. strong business acumen; negotiating skills **Minimum Years of Experience** 10 years of experience **Education** Bachelors **Certifications** None Noted **Disclaimer** Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer. If you are a current PSEG employee and if you are offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits would change and generally be consistent with other similarly situated new hires of that company. As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result. PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com. If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. **ADDITIONAL EEO/AA INFORMATION** _(Click link below)_ Know your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) Pay Transparency Nondiscrimination Provision Diversity at PSEG: Equal Opportunity Employer PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. Need to request an accommodation? If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.