The Opportunity:

The Content Design & Execution Director leads the planning, design, development, and delivery of compelling scientific content of Genentech’s portfolio of medicines by putting patients and science at the center of all actions. Medical Information & Communication, a critical function within USMA, enables impactful communication of clinical information or scientific evidence of Genentech medicines to customers through the right channel at the right time to enhance their experience, support improved patient outcomes, and foster an ongoing connection with Genentech aimed at maximizing medical progress. The Content Design & Execution Director is a player and coach who reports to the Head of Medical Information & Communication. 

Accountable for their team’s timely delivery of content that is designed for impact; communicates the scientific narrative with relevance, balance, accuracy, and customer focus; and completely delivers on the content plans 

Lead and inspire a high-functioning team of Content Design & Execution Leads and a full-service provider team (FSP) to design and deliver timely, relevant, balanced, accurate, and customer-focused scientific content on Genentech’s portfolio of products across pre-launch, launch, and post-marketing via multiple channels (digital platforms, USMA Contact Center, evidence submission, Field Medical resources, and others) to improve knowledge and impact patient access

Drive innovation to address the evolving medical content needs of healthcare providers, patients, caregivers, population health decision-makers, policymakers, regulators, pathways/guideline bodies, formulary committees, professional societies, and other critical customers throughout the healthcare landscape

Partner with Genentech and Roche stakeholders to shape a consistent, coordinated, and integrated approach to the effective flow of information and exceptional customer experience across multiple touchpoints

Understand and evaluate their team and organization’s opportunities and constraints and build future-proof capabilities with an enterprise mindset

Core Accountabilities

Foster customer centricity, enterprise thinking, and cross-functional collaboration with their team to efficiently innovate and develop scientific materials for patients, providers, and population health decision-makers (medical responses, evidence submission, and Field Medical Team [FMT] materials), prioritizing alignment to the content strategy, using effective technology tools and techniques, and accurate responses for a seamless customer experience

Build and inspire high performance of the team to consistently deliver above and beyond for customers, patients, and healthcare stakeholders by providing strategic leadership, setting individual and team goals, removing roadblocks, providing timely, actionable, and balanced feedback, and coaching to capabilities (technical skills, experience, and competency) to meet the current and future business needs of Medical Information & Communication

Efficiently execute and deliver strategic priorities with maximum efficiency by managing and overseeing FTEs and a full-service provider (FSP) team 

Ensure content is delivered in an omnichannel approach, leveraging value-based criteria to evaluate impact and drive data-driven content adjustments and channel reprioritization to achieve desired outcomes

Partner closely with the Content & Evidence Submission Strategy Directors, the Content & Access Excellence Director, and their teams to align on and deliver strategic priorities and meet customer needs while overseeing efficient operations and monitoring budget 

Represent the US perspective in global conversations and work with PDMA/GMI, so Roche affiliates can maximize local use of global Medical Information & Communication content (GSRs, modular content)

Maintain an in-depth understanding of the USMA strategy and relevant healthcare and business landscapes (clinical and population health decision makers - compendium, guidelines, pathways, payer policies)

Drive alignment and lead the development, update, and integration of the Standard Operating Procedures, protocols, and process for operation (including the Full Service Provider) and technology efficiencies for Medical Information & Communication

Lead team to develop and maintain the product knowledge database used in responding to scientific queries for medical and access information across the Genentech portfolio

Identify and address the training and development needs of the team based on capabilities, capacity, and interests

Who you are:

Required Qualifications

You have a Post-graduate degree required (e.g. MD, PharmD, PhD)

You have at least 5 years of pharmaceutical / biotechnology industry or relevant experience –

You are a recognized expert in the field of medical and scientific communications to patients, providers, and population health decision-makers 

Previous people management experience required; demonstrated ability to coach, mentor, and develop emerging leaders

Superb collaboration and communication (oral and written) skills in developing strong partnerships with cross-functional USMA, commercial, development, and global peers (enterprise thinking and cross-functional collaboration)

Sophisticated understanding of the evolving regulatory, medical practice, and economic environments impacting Roche / Genentech both globally and within the US; have a thorough understanding of US regulatory / FDA requirements

Experience in medical writing; strong clinical acumens

Demonstrated ability to understand and identify the needs of patients, providers, and population health decision-makers (focused on customer centricity)

Substantive understanding and exposure to corporate legal and compliance groups, and knowledge of issues related to GCP, OIG, and other guiding or controlling elements of our business

Preferred Qualifications:

Knowledge of some or all of Genentech’s therapeutic areas is a plus 

Knowledge 

In-depth knowledge of medical terminology  

In-depth knowledge of ICH-GCP and other relevant standards and guidelines 

In-depth knowledge of drug development processes (key functions involved and the path through  development and into market) 

In-depth knowledge of clinical trial/study recruitment  

In-depth knowledge of clinical trial design and different phases 

Must demonstrate a high level of proficiency with Microsoft Word, Excel, and PowerPoint and working knowledge of clinical trial systems

This role requires a presence at our South San Francisco Genentech Campus

Relocation benefits are offered on this posting

The expected salary range for this position based on the primary location of South San Francisco, California is $204,500/yr to $379,700/yr.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

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Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.