Develop and execute the account's financial plan, including Profit & Loss. Manage the program's financial performance drivers, such as attendance, headcount, attrition, compensation, and billing yield. Lead Operations Managers to achieve client program KPIs and revenue objectives. Create short and long-term performance strategies aligned with leadership vision and company direction. Communicate strategy to the management team and cascade goals and objectives for desired results. Empower a team of managers to focus on driving Reliability and Continuous Improvement for clients. Collaborate with various teams to optimize resources, business intelligence reporting, and the performance management process. Drive performance, client satisfaction, and new growth opportunities by leveraging the company's value to clients.       Bachelor's Degree in Business or related field, or equivalent relevant work experience.5 years of related Operational Management experience is required, with a preference for experience in a large Call Center/BPO environment.Proven financial and business management record, including oversight of multi-million dollar P&L and management of <500 FTEs.Previous client management experience in the Business Process Outsourcing industry is highly desired.