Job Overview

The Director of Customer Service leads a customer-focused team whose mission is order management, seamless issue resolution and focus on the total customer experience. The mission of this role is to develop a world class customer service team based on best practices, robust processes and impeccable order fulfillment records. Ultimately, maximizing customer satisfaction utilizing best practices is the most important objective of this position. 

A Day In The Life Develop best in class customer service team and drive a culture of constant improvement Focuses team on performance to achieve the highest levels of customer satisfaction A key team member of the leadership team working to improve strategic objectives with Sales, Operations and Marketing leaders Establishes a framework of key process indicators/metrics that is used to consistently ensure accountability. And used to improve the level of automation in the order intake process Standardize employee skill set training Serve as a liaison to operations on customer issues Work with Sales team to ensure all customers have accurate & timely information This position is responsible for leading a customer service team consisting of approximately 50 employees in a matrixed team environment. What will help you thrive in this role? To perform this job successfully, this customer service leader is likely to have risen through the ranks, gaining qualifications as well as front-line experience in a manufacturing operations environment in addition to customer service. Leadership skills to inspire and always encourage staff to continue providing the highest standards of service Minimum of 7 years' experience in service and support related roles. Demonstrated ability to define and execute multiple priorities using resources effectively and tailoring approach to meet efficient objective attainment. Skills in developing and managing proper metrics are required to properly monitor performance. Exceptional interpersonal and written communication skills. SAP knowledge preferred

Education

Bachelors Degree in Business Masters Degree in Marketing, preferred

Hubbell Incorporated

 

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

 

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

 

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

 

Hubbell Electrical Solutions

 

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.