About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The Director of Field Training Compliance manages, monitors, and maintains field compliance with procedural and operational training programs for airline passenger, cargo, and ground handling processes across North America.

Responsibilities Directs Regional Training Managers and field general managers/station managers and station trainers to ensure personnel receive both initial and recurrent training specific to their job functions. Evaluate field training compliance to verify that all records are complete and current and that daily operations fully meet government and WFS Standards. Provide Train–The–Trainer certifications and assist local management personnel and designated station instructors on new procedures, government regulatory bulletins, and training deficiencies. Verifies all mandated training has been completed by stations and distributes status reports to leadership. Perform independent station/process audits with a focus on training policies & procedures as needed. Attend meetings with other managers to assist and inform them of all training, safety, or security-related issues being discussed. Compiles data to submit to the VP of Training and Quality Assurance to assist in proposals for improvements to processes and procedures. Leads and assists on special projects and events as needed or performs other duties as required. Meet with customer/airline representatives when directed as needed for training or audit-related issues. Collaborates with the Director of Training Programs and Development on all projects and initiatives. Minimum Requirements A bachelor's degree (B. A.) from a four-year college or university is preferred. Two to five years of experience in airline ground handling/cargo safety, security, or training management is required. Knowledge of Federal Air Regulations regarding to Worldwide Flight Services’ Passenger, Cargo, and Ground Handling operations. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, enabling effective document creation, data analysis, presentations, and email management. Familiarity with advanced features like pivot tables, macros, and templates enhances productivity and streamlines workflows, making it easier to communicate and collaborate in professional environments. Demonstrated knowledge and ability to work effectively with individuals and groups with a variety of management levels, identities, cultures, backgrounds, and ideologies in a global environment. Knowledgeable in all appropriate domestic and international guidance and regulations (e.g. TSA, FAA, IATA, OSHA, CBP, pertaining to transportation operations and Worldwide Flight Services. Preferred Skills Demonstrated knowledge and ability to work effectively with individuals and groups with a variety of management levels, identities, cultures, backgrounds, and ideologies in a global environment. Excellent leadership and organizational abilities. OSHA General Industry 30 Hour Certification is preferred. Strong oral and written communication skills, excellent presentation and interpersonal skills.  Ability to read, write, fluently speak and understand the English language. Ability to use a computer and applicable MS office software. Ability to work with little or no supervision and alone or as part of a dynamic team. Physical Requirements/Working Conditions Must be able to perform the following functions in variable weather and environmental conditions: Push, pull, bend, stoop, twist, turn, reach, crawl, or grip as necessary to demonstrate job functions and operate required equipment. Work in restricted spaces as necessary to demonstrate job functions. Work in a high noise level environment. Tolerate dust, jet fumes, and toxic chemicals. Travel as approved by the Sr. VP of Safety and Security North America or the Vice President of Training and Quality Assurance and any other required company approving official. Visit stations for regular scheduled audits or training support assignments. Investigate incidents/accidents/events as requested. Attend meetings/conduct on-site coaching as necessary. Responsible for maintaining expense reports and adhering to travel budgets. Perks & Benefits Want your pay in advance?  Access your pay when you need it through DailyPay app! Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more! Need quality medical care?   Multiple options for both full and part-time employees! Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! Looking to stay healthy and improve your life?  Wellness Programs offered to all employees! Want to invest in your future?  401k program offered with company match! Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

 

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.