As a Director of Business Process Outsourcing (BPO), your role typically involves overseeing and directing the strategic planning, operations, and financial performance of the BPO division within a company.
Your future duties and responsibilities:• Manage a program or a consolidation of BPO/BPS service delivery accounts (such as back-office finance, data management, accounting, customer service and client service desk)
• Manage effective internal/external client relationships within a defined area of responsibility
• Responsible for fulfillment of contractual obligations/completion of deliverables within the assigned areas of responsibility
• Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost / benefit analyses
• Drive performance across all service delivery groups to meet and exceed SLAs and KPIs
• Promote organic growth and expansion and responsible for maintaining his/her portfolio’s P&L performance
• Maintain regular engagement with clients and meet with prospective ones; do client presentations
• Financial Management: Create provision and stretches on revenue generation
• Budget and expense management: Revenue monitoring and forecasting
• Culture and Behavioral Management: Clearly communicates company objectives, priorities, policies and procedures
• Engages with vendors, clients, and internal stakeholders
• Extensive experience in running operations and/or service delivery in a Director capacity or at least in a senior leadership / management position
• Demonstrated strong management skills in a BPO setting preferably with more than 12 years experience in the industry; Must be an expert in Wealth Management
• Candidate must possess at least a Bachelor's / College Degree; any field
• Has experience working in a multi-geography set-up. Preferably with North American client management exposure
• Demonstrated strong ability to streamline processes; propose changes and think operationally and strategically to achieve business goals
• Experience in leading or co-leading transformation initiatives
• Strong understanding of BPO industry trends, best practices, and technologies.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinking, problem-solving abilities, and decision-making skills.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.