Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

Primary Function

The Director Foreclosure monitors and directs all facets of the Foreclosure Department including staffing levels, process management, daily attorney contact, reporting and procedures. In addition to overseeing and directing the day-to-day functions, the Director of Foreclosure is responsible for client presentations, monthly client performance reviews and rating agency meetings.

Direct Reports

Manager - ForeclosureSr Manager - Foreclosure

Principal Duties

Oversees and provides guidance, leadership, and coaching to department managers and supervisors in multiple sites.Maintains and monitors workflow, processes, volume, staffing, and performance of the departments.Designs and implements programs to improve foreclosure processing.Utilizes data to analyze and adjust department results and metrics in alignment with corporate initiatives and goals.Drives process change and new program implementation within the department.Develops and implements policies, procedures, and training of the various team positions.Reviews department policies to ensure statutory compliance for Foreclosure law.Reviews and provides final approval or denial of foreclosure bids, escalated issues, and litigation settlements.Ensures department timeline and production goals are met including timely first legal action, foreclosure timeframes, sale reporting and minimizing compensatory fee exposure.Hires, trains, and evaluates employee and management performance.Ensures strict adherence with HUD Guidelines, applicable GSE, municipal and investor requirements and internal policies.Works with Corporate Legal/Compliance, Attorney Network management and External Audit to monitor attorney performance.Communicates with all levels of management, manages relationships with internal and external business partners.Excels in multi-tasking and managing numerous priorities while adhering to strict deadlines.Participates in due diligence research for prospective loan portfolio purchases as needed.Monitors developments in applicable laws and regulations and distributes compliance-related process changes.Develops a people-centric culture, training and developing leaders for the future.Performs related duties as assigned by management.

Education and Experience Requirements  

Bachelor's Degree required, JD or Master’s preferred.8+ years of foreclosure/mortgage default-related experience required.5+ years of leadership experience required.

Knowledge, Skill, and Ability Requirements  

.Effective verbal and written communication skills are required.Knowledge and understanding of servicing secured assets.Knowledge of GSE and GNMA servicing requirements is required.Thorough understanding of foreclosure rules and processes from a mortgage servicing perspective.Strong organizational and time management skills.Experience with fulfilling legal obligations required of mortgage servicers/debt collectors.Managerial skills including strong organizational and leadership skills.Must be proficient in Microsoft Office- Outlook and Excel.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

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Company Perks:
•    15 Paid Time Off (PTO) days and 18 after 1st anniversary!
•    9 Paid Holidays
•    Employee Engagement Activities

 Company Benefits:
•    Medical (including Health Savings Account & Flexible Savings Account)
•    Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan 

•    Performance-based Incentives
•    Pet Insurance

•    Advancement Opportunities

Newrez NOW:

•    Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
•    1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
•    Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

•    Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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