Overview At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve. Responsibilities The Guest Services Director ensures that our patients/residents have a positive experience, receiving the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals' needs and rights. *Responsible for the patient/resident satisfaction scores and response rates that result from the customer satisfaction survey within the nursing center *Collect data and report it to the Quality Improvement Committee on patient/resident satisfaction and customer service activity within the nursing center. *Resolve patient/residents' concerns working with nursing center staff. *Train all new and existing staff in the Genesis approach to customer service and the benefits and value of involvement in Guest Services. *Manage the patient/customer discharge follow-up process. *Ensure successful transition of new patients/residents into nursing center within 48 hours of admission. *Confirm that all required patient/customer recreation documentation (Assessments, MDS, Care Plan, Progress Notes, etc.) is completed and up to date. *Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers. Qualifications Bachelor's degree or higher is preferred. Two (2) years full-time experience in customer service/hospitality is preferred. Benefits *Variable compensation plans *Tuition, Travel, and Wireless Service Discounts *Employee Assistance Program to support mental health *Employee Foundation to financially assist through unforeseen hardships *Diverse, Equitable, and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company's DNA. *Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off We also offer several voluntary insurances, such as: *Pet Insurance *Term and Whole Life Insurance *Short-term Disability *Hospital Indemnity *Personal Accident *Critical Illness *Cancer Coverage Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service. Posted Salary Range USD $19.00 - USD $19.00 /Hr.