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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:30 AM

Shift End Time

5:30 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

The Director, Health Information Management (HIM), Coding, and Clinical Documentation Improvement is responsible for developing and implementing strategies related to information management, hospital and physician clinical documentation and coding and clinical documentation improvement. The Director oversees the integrity and availability of patient information for treatment, payment, and operational purposes.

Reporting to the Vice President, Revenue Cycle, the Director leads a large team of professionals to manage and maintain efficient coding processes, as well as HIM operations throughout the organization. The Director implements policies and procedures related to medical records, diagnosis, and procedure coding.

The Director has oversight of medical record, coding and other documentation processes related to governmental and regulatory compliance. They provide an educational and advisory role with clinical staff, physicians, and other departments related to clinical documentation, coding, release of protected health information, data integrity, access to and use of the electronic medical record.

The Director proactively supports efforts that ensure delivery of safe patient care and services and promotes a safe environment at Children's Healthcare of Atlanta.

Job Responsibilities

Oversees consistency in operational processes, compliance with policies and regulations and outcomes across Health Information Systems, Hospital and Physician Coding, and Clinical Documentation Improvement.

Oversees Health Information Services, Hospital and Physician Coding, and Clinical Documentation Improvement Managers and personnel to promote steady workflow, productivity, data integrity, privacy, and quality of work performed.

Ensures compliance for consistent quality coding at Children's. Monitors coding and documentation accuracy. Ensures timely feedback and focused educational programs on the results of auditing and monitoring activities.

Collaborates with the IS&T Department to identify and implement appropriate technology and workflow to support daily operations, improve efficiency and key performance indicators.

Monitors unbilled accounts and denial trends to ensure that records are completed and accounts are coded in a timely manner and within established benchmarks.

Prepares and updates strategic and operational plans related to areas of responsibility with the VP of Revenue Cycle, with input from appropriate operational and support areas.

Oversight of coding educational programs to ensure all providers, coding staff and other personnel maintain compliance with coding requirements and governmental regulations.

Indirect leadership to all coding areas which presently do not have direct reporting or accountability-by being the coding and billing compliance resource for the hospital system.

Collaborates with other departments to resolve operational issues and prioritize process improvement activities.

Analyzes data to identify and report operational trends and outcomes that could have adverse impact to the organization or demonstrate quantifiable improvements in performance. Implements and monitors corrective action plans, as warranted, to assure resolution to issues identified.

Ensures the appropriate dissemination and communication of regulation, policy and guideline changes related health information practices, coding, and clinical documentation.

Develops staff performance expectations, goals, and metrics. Holds staff accountable for achieving performance standards. Establishes and communicates performance and behavioral standards and follows appropriate performance management processes when counseling staff.

Develops operating and capital budgets for area of responsibility and monitors performance against budget, developing action plans as needed to address variances.

Responsible for all aspects of managing and leading a team including interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.

Mentors team members to encourage personal and professional growth. Encourages ongoing skill development by providing opportunities for continued education.

The ideal candidate will have the following credentials:

Minimum of 7 years of Health Information Management leadership experience in a multi hospital health system.

Bachelor’s Degree in Medical Record Administration, Health Information Management, or related health care field.

Active RHIA or RHIT certification required.

Working knowledge of federal, state, and local regulatory requirements, including HIPAA, CMS and Joint Commission, as it relates to Medical Records, Coding and Clinical Documentation.

Demonstrated knowledge of complete and accurate documentation as well as coding and billing practices in all healthcare settings and for all healthcare disciplines.

Knowledge of the conventions, rules, and guidelines for multiple classification systems.

Ability to identify, develop, and implement strategic process improvements to support organizational goal attainment.

Ability to partner constructively with health system service line and physician leaders, as well as other healthcare practitioners.

Demonstrated experience in developing processes, procedures and policies that positively impact departmental and health system results.

Personal Characteristics

Exceptional verbal and written communications; strong business acumen; interpersonal skills and strong collaborative nature; team player; consensus builder; and persuasive presenter.

History of building and fostering trusting, sustainable relationships, both internally and externally. Able to collaborate and partner with other subject matter experts and departmental leaders.

Active listener. Seek to understand the point of view and needs of stakeholders and executives.

Strong negotiation skills. Able to develop win/win solutions for Children’s and external partners.

Ability to balance emotional intelligence and business insights when communicating with stakeholders. Possess the depth of experience to know when to persuade vs. negotiate.

High level of service orientation—responsive to the needs of key stakeholders.

Strong track record of developing and engaging a team. Demonstrated ability to build trust, mentor, conduct regular check-ins, use situational leadership, etc. Approachable and enthusiastic leader who is accessible and visible to the team on a regular basis.

Self-motivated and directed individual who pays attention to the details and doesn’t cut corners. Ability to multi-task and prioritize activities in a high energy setting. 

An individual of the highest integrity with high levels of energy, maturity, and humbleness.

Proficient in Excel, Word, and PowerPoint.

Preferred Qualifications

MBA or MHA degree.

Active CHPC or CHPS credential.

Knowledge and experience managing coding and/or auditing both hospital and physician services.

Experience with a hospital clinical documentation improvement program.

Hands on experience with EPIC.

Primary Location Address

1575 Northeast Expy NE

Job Family

Director/Senior Director