Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com


Director HR & Financial Solutions I - Tax Filing

Overall objective of the Role

Leadership role responsible for the overall quality day-to-day delivery of tax filing, directly and indirectly, through team managers. This role is a member of senior leadership ensuring excellence in delivery across the entire Tax Filing organization.  Responsible for developing managers at various levels in the areas of people development, management, and tax filing expertise; driving and spearheading transformative initiatives focused on quality delivery and optimizing operational efficiency. 

Delivery Key Responsibilities:

Transformational Leadership:  Lead and inspire a team of professionals to embrace change and drive excellence across all aspects of quality management.  Foster a culture of innovation, collaboration, and accountability within the organization.Service Optimization:  Evaluate existing frameworks, systems, and processes to identify areas of improvement and optimization. Implement innovative solutions to enhance product quality, reduce defects, and minimize risks.Continuous Improvement: Drive continuous improvement initiatives to streamline processes, increase efficiency, and maximize resource utilization.  Implement best practices and benchmarks to measure and monitor quality performance across the organization.Cross-functional Collaboration: Collaborate closely with cross-functional teams to ensure alignment and integration of quality initiatives and delivery.Performance Metrics and Reporting: using defined key performance indicators (KPIs) and metrics, assess the effectiveness of ongoing operations and training.  Ability to generate reports and dashboards to communicate performance and improvement efforts to senior management.

Other Responsibilities include but not limited to:

Lead, guide, and direct the team in prioritizing critical issues, provide technical support, guidance, and direction to ensure the right client support is delivered in a timely and effective manner.Lead daily activities of the team to ensure that all work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals.Develop internal partnerships to achieve creative, efficient solutions to client opportunities.Consult with client(s) to resolve and/or communicate complex issues.Educate clients and provide subject matter expertise for payroll tax filing.Educate and adhere to tax filing point of view, support development and updates to point of view.Liaison with Client and Payroll Client teams to resolve items related to tax filing. Serve as an acting backup to the leadership of your organization (up, down, and across)Provide support regarding client escalation(s) for issues. Develop an action plan and oversee resolution efforts.Provide direct feedback to associates on opportunities to enhance services provided to the client.Ensure and support compilation, reporting, and analyzing of metrics. Use metrics to drive improvements and close process gaps.Analyze team statistics and prepare reports.Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed.Mentorship and develop managers and colleagues, also managing performance and accountability.Participate in and/or conduct interviews to ensure appropriate hiring and onboarding of colleagues with a proper fit for our team, experience, and skillset needs. Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery.Coordinate and/or provide needed training for new colleagues or processes.Coordinate and actively support SOP development, training, communication to team and maintain updates.

Core Competencies:

Be Accountable:  Demonstrate personal responsibility and eagerness to explore & acquire the necessary skills.  Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.  Have a positive sense of humor and outlook.Solve Problems:  Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.Take Ownership: Proactively seek clarity of role, accomplishment of individual & team objectives.Be Client Centric:  Actively respond to meeting the expectations and requirements of internal and external clients.  Ensure a balanced approach between client requirements and Company priorities.Be Effective: Demonstrate knowledge of the corporate approach, our values and levers for success.  Contribute and work to agreed standards, utilize tools & technologies to act fast to achieve maximum personal productivity.  Ensure work can be conducted in a repeatable, scalable way. Develop successful succession planning to ensure a solid talent pipeline.

Required Experience:

Bachelor’s degree or relevant work experience required10+ years’ experience in payroll tax filing and/or related field required:Advanced understanding of payroll tax/payroll tax filing and/or related subject matter expertiseAdvanced understanding of payroll tax filing regulatory and legislative guidelines
 7+ years’ experience in client interaction and client management7+ years’ experience in people leadership / management experience5+ years’ experience leading managers and/or team supervisors5+ years Payroll tax software processing experienceMaster Tax experience highly preferredADP Smart Compliance experience desired
 Medium level project management experience – ability to lead efforts with organizational skill using basic project plans and facilitation skillsStrong leadership and management skills with ability to inspire and motivate teams to achieve excellenceExcellent written and verbal communication skills required, ability to collaborate with various audience levelsSuccessful background in Operational ManagementExperience in outsourcing and/or consulting with a focus on payroll tax, tax filing or very related field

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

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We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

112,700 USD

Maximum :

178,900 USD

Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Strada also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/3Viqv69

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.