About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Director of Copper Retirement and Migrations will lead and oversee the strategic initiatives for retiring and migrating copper-based infrastructure within the Mass Markets business unit. This role will focus on effectively managing the transition from legacy copper systems to modern alternatives, ensuring minimal disruption to customers, driving EBITDA margins, and optimizing operational efficiencies.
 

Location and Schedule This is a Work From Home position in the United StatesThere will be some travel required to specific territories that support the business unit. The Main Responsibilities Strategic Planning: Develop and execute a comprehensive strategy for copper retirement and customer migration, aligned with organizational goals and regulatory requirements.Cross-Functional Collaboration: Lead and support wire center decommissioning strategies in coordination with Enterprise, Finance, Legal, Regulatory, and Mass Markets teams.Operational Management: Manage the entire process of copper retirement submissions, ensuring timely and efficient handling of projects and addressing resource gaps.Data Analysis: Identify and analyze data sources to support central office discontinuance and cross-box / field equipment retirement.Go-To-Market Strategy: Coordinate the development and implementation of go-to-market strategies for alternative voice solutions, including marketing, sales, and call center plans.Customer Migration: Develop and implement strategies for migrating POTS customers to new voice alternatives, including proactive and reactive approaches.Automation and Process Improvement: Automate highly manual processes to improve efficiency and reduce operational costs.Regulatory Compliance: Ensure all initiatives comply with regulatory requirements and support regulatory filings and CAG escalations.Vendor Management: Maintain and manage relationships with vendors to support copper retirement initiatives.Performance Metrics: Develop and track performance metrics to evaluate the success of copper retirement and migration projects.Project Management: Strong project management skills, including the ability to manage complex projects and ensure successful delivery.  Communication Skills: Excellent communication and presentation skills to convey concepts, ideas, and solutions effectively. What We Look For in a Candidate

What we look for in a candidate

Process Improvement: Proficiency in process improvement methodologies Proven ability to hire, manage, and motivate a successful, solution-oriented team.  Demonstrated leadership ability.  Ability to multi-task and work multiple projects simultaneously.  Operational understanding of telecommunications ordering, provisioning, and billing processes.  Demonstrates excellent organizational skills and experience in engaging a variety of cross- functional teams Highly analytical, critical thinking and problem-solving skills a must Ability to navigate complex stakeholder management situations Must coordinate and orchestrate effectively in a matrixed organization Able to quickly create connections organization-wide Ability to synthesize data for executive consumption Leadership: Demonstrated leadership ability and experience in managing cross-functional teams.Project Management: Ability to multi-task and manage multiple projects simultaneously.Telecommunications Knowledge: Operational understanding of telecommunications ordering, provisioning, and billing processes.Organizational Skills: Excellent organizational skills and experience engaging with various functional teams.Analytical Skills: Highly analytical with strong critical thinking and problem-solving skills.Stakeholder Management: Ability to navigate complex stakeholder management situations and coordinate effectively in a matrixed organization.Connectivity: Able to quickly create connections organization-wide and support cross-functional efforts.Data Synthesis: Ability to synthesize data for executive consumption and decision-making.Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

BenefitsBonus StructureWhat to Expect Next

Requisition #: 337022

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

 

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

 

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

 

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline
03/01/2025