Job Title:

Director of AIML/Data Annotation Services

Job Description

Reporting to: Global Head of Trust & Safety

Role Description

The Director of AIML/Data Annotation services will oversee the strategic and operational aspects of data labeling and annotation processes critical to AI/ML model development. This role combines technical expertise, leadership skills, sales enablement and a strong understanding of AI/ML workflows to ensure high-quality data annotations, scalability, and efficiency in the data pipeline.

Key ResponsibilitiesDevelop and implement a comprehensive strategy for scalable and efficient data annotation processesCollaborate with AI/ML teams to define data requirements and ensure alignment with model development objectivesDrive innovation in annotation tools, workflows, and quality control practicesOversee the end-to-end data annotation lifecycle, including data sourcing, labeling, quality assurance, and delivery to create a robust global implementation playbookWork closely with a team of operational leaders for data annotators, quality analysts, and third-party vendors to meet project timelines and quality benchmarksOptimize workflows to improve annotation speed, accuracy, and cost-efficiencyEvaluate, implement, and maintain annotation tools and platforms to streamline operationsCollaborate with the engineering team to develop automation solutions, such as active learning and AI-assisted labeling and global WFM tools for project-based deliveryStay updated on advancements in AI/ML and data annotation technologies to ensure the team uses state-of-the-art practicesImplement a comprehensive sales enablement strategy for AIML/data annotation servicesCollaborate with sales leadership to identify gaps in the sales process and create targeted initiatives to address themAchieve key metrics and KPIs to measuring the effectiveness of sales enablement programs and drive continuous improvementDesign and deliver sales training programs, including onboarding for new hires, ongoing training for existing staff, and specialized training for new products or market segmentsContinuously evaluate new methods and technologies that could benefit the sales teamDevelop and manage a repository of sales enablement content, including playbooks, sales scripts, presentations, case studies, and competitive informationDevelop relationship with account leaders and sales leads of top accounts in regions to track new sales opportunitiesWork closely with marketing and product teams to ensure content is up-to-date, relevant, and aligned with the sales strategyCustomize content for different sales channels, customer segments, and stages of the sales cycleAct as a liaison between sales, marketing, product management, and other departments to ensure alignment and support for sales initiativesFacilitate regular communication and feedback loops between the sales & T&S practice teams and other key stakeholdersProvide regular reports and insights to T&S practice leadership on the progress and impact of sales enablement efforts

 Candidate ProfileAt least 15 years of work experience and functional expertise gained through professional qualification or extensive work experienceUp to 5 years of experience working in AIML/Data Annotation operational leadership role is desirableFamiliarity with specific domains such as NLP, computer vision, or speech processingAbility to develop long-term strategies that align with the organization’s objectivesStrong leadership skills to guide, inspire, and develop a pool of Trust & Safety salespeopleAbility to work effectively across functions and build strong relationships with key stakeholdersExcellent written and verbal communication skills to convey complex information clearly and persuasivelyFlexibility to adapt to changing business needs and prioritiesFocus on achieving measurable results and driving continuous improvement

Location:

USA, PA, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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