The Opportunity

We are seeking a Director of Asset, Configuration, and Infrastructure Technology Management who will lead the Asset Management and Configuration Management functions as well as provide people leadership to teams within the Platform Engineering & Operations organization which manages the company’s servers, databases, storage, mainframe, and data centers.

The Team

This person will work with the global team to ensure the organization’s policies, standards, and processes align with regulatory and business requirements, industry best practices, and strategic objectives. This role reports to the Head of Platform Engineering & Operations.

The Impact

This role will be responsible for:

Strategic Planning: Defining the overall vision and strategy, aligning with business goals and objectives. Metrics & Reporting: Overseeing the delivery of IT services, ensuring they meet defined service level agreements (SLAs), key performance indicators (KPIs), and regularly reporting to our Senior Leadership Team.Team Leadership: Leading and managing a global team of IT professionals, including asset management, configuration management, and Infrastructure Technology teams. Assessing resource needs to ensure sufficient capacity and coverage.Process Improvement: Identifying opportunities to optimize IT service management processes and procedures, and implementing improvements based on best practices like ITIL. Stakeholder Management: Building strong relationships with key stakeholders across the organization, managing SLAs, and reporting KPIs.

The Minimum Qualifications

Bachelors degree8 + years of experience in ITSM with 5+ years in a team lead capacity2+ years experience in ITIL framework and best practices for IT service management2+ years experience leading and managing global IT teams2+ years experience as a people leader and project manager

The Preferred Qualifications

Excellent communication and stakeholder management abilitiesStrong analytical and problem-solving skillsAbility to manage budgets and resources effectivelyProven track record of successful process improvement initiatives Strong knowledge of IT Infrastructure Technology areas

#LI-RK1

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. EEO Statement (Opens in new window)

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $134,400.00-$176,400.00