Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

The Director of Benefits and Leave is responsible for the implementation, and administration of employee benefits and leave programs. This role ensures compliance with all applicable laws and regulations, aligns benefits strategies with organizational goals, and enhances employee satisfaction through competitive and comprehensive offerings. The Director of Benefits is responsible for designing optimal department process and SOPs, measured by KPI reporting to ensure compliance, service levels and overall employee and stake-holder experience.

Key Responsibilities:

Benefits Management

Develop, manage, and optimize employee benefits programs including health insurance, retirement plans, wellness initiatives, and ancillary benefits.Conduct regular assessments of benefits offerings to ensure competitiveness and cost-effectiveness.Oversee annual benefits enrollment and ensure smooth execution.Analyze benefits data and trends to inform strategic decisions.Manage large-scale 401(k) and deferred compensation plans, ensuring compliance, vendor coordination, and effective employee communication.

Leave Management

Oversee leave programs including FMLA, ADA, parental leave, and other statutory and company-specific leave policies.Ensure compliance with federal, state, and local leave regulations.Serve as a subject matter expert on leave policies and provide guidance to HR and managers.Review of current processes and policies for compliance

Compliance & Vendor Management

Ensure all programs comply with applicable laws and regulations.Manage relationships with external vendors, brokers, and consultants.Monitor service delivery and performance.

Employee Communication & Support

Communicate benefits and leave options clearly and effectively to employees.Resolve employee escalations related to benefits and leave.Collaborate with the Benefits and Leave Managers to develop and deliver training and educational materials for employees and HR staff.

Strategic Leadership

Collaborate with HR, finance, and team leadership to align benefits and leave strategies with organizational goals.Provide input on benefits and leave considerations during mergers, acquisitions, or business expansions.Engage with the team on career paths and growth of the team.Lead continuous improvement initiatives to enhance employee experience and operational efficiency.Address concerns with transparency and create an environment where feedback from the team is welcome. Actively listen to ideas from the team.Set measurable performance expectations. Communicate and coach to expectations, ensuring a high performing Team.

Drive and Manage Operational Excellence

Analyze existing workflows and identify areas for improvement using data-driven methodologies.Manage new or improved process implementation, formally validating process optimization with no downstream negative implications.Manage implementation of all technology integrations, e.g., HRIS, vendor platform initiatives.Ensure reporting, service levels, SOPs meet industry and regulatory standards.Deploy “customer” (employee) experience improvements through end-user employee surveys, focus interviews, with the intent to continuously improve the “customer” (employee) experience.

Qualifications:

Education & Experience

Bachelor’s degree in Human Resources, Business Administration, or related field.3-5 years in a leadership or managerial role within HR or Benefits7+ years of progressive experience in benefits and leave administration.HR certifications preferred but not required

Skills

Strong knowledge of benefits and leave regulations (ERISA, HIPAA, FMLA, ACA, etc.).Proficiency in HRIS and benefits management software, Workday preferred.Exceptional analytical, organizational, and communication skills.Ability to handle sensitive and confidential information with discretion.Measure and track departmental metrics and performance indicators; align with department head on data-driven recommendations and improvements.Collaborate with department heads on strategy and improvement.Demonstrate emotional intelligence and lead by example to build mutual respect and trust amongst the team.

Work Environment & Culture Fit

Team-oriented with a proactive approach to problem-solving.Proven ability to integrate into established teams, quickly understand team dynamics, and build effective working relationships within the department.Passion for enhancing employee experience and well-being.Comfortable working in a fast-paced, dynamic environment.Able to work in an office four days per week.Support team wellbeing to include work life balance.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

 

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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