At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **DIRECTOR OF BIRTH PLACE** **| Newport News, VA** **Mary Immaculate Hospital** **Position Summary** Directs and manages the operation, strategic planning, marketing and business development, patient/customer experience, and clinical outcomes of one or more defined service lines. Facilitates the planning, organization, implementation, and control of the resources needed for optimal performance of the service line in coordination with the various physicians, clinicians and other support staff personnel. **Essential Job Functions** + Develops and executes annual business plan including financial, marketing, clinical, operational, capital and patient (customer) satisfaction objectives which align with corporate system-wide mission, goals and strategy. + Anticipates and implements service line enhancements (new services, technology, markets) after thorough cost/benefit analysis + Anticipates and plans for regulatory changes + Ensures appropriate pricing of services, maximizes reimbursement with knowledge of payor mix, ensures accurate recording of services rendered and related charges + Develops standards of quality care and communicates expectations to all staff members + Maintains and improves quality by objectively assessing product line services, physical settings, employee morale/commitment to patient (customer) satisfaction + Maintains and improves clinical outcomes within service line by assessing morbidity, mortality, infection rates, length of stay, discharge planning, readmits for same or different diagnosis, etc. + Manages and ensures quality staff members are hired, trained, communicated with frequently about service line processes and monitoring departmental performance against clinical (and non-clinical) benchmarks. **Requirements** + VA RN license, compact license, or eligible to transfer license to the state of Virginia + Nursing specialty certification required within 6 months of position start + BSN + MHA/MBA preferred + 5 years of progressive management experience Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com