Company Description

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. 

Job Description

We are seeking a highly experienced and strategic Director of Business Systems to lead our shared, internal business systems technology stack including our Salesforce platform. This role is pivotal in ensuring that our shared internal systems of record support the company's growth and quality objectives. Our aim is to provide a seamless experience for our operations while adhering to best practices in data management, reporting, and governance. 

This role is ideal for a seasoned B2B SaaS professional with a strong background in the business systems of record including Salesforce and the ecosystem of tools that integrate with it, and data needed to operate a B2 SaaS company at scale. This individual is expected to significantly impact the readiness of Daxko’s business system technology strategy and operations. Success in this role means that we have the systems to support our commercial operations; provide trusted data and insights to drive decisions for key functions such as sales, marketing, finance, customer experience, and legal; and the company can provide accurate and timely operational and financial reporting to company leadership, the Board of Directors, and the company’s investors.

Key Responsibilities:

Strategy & Roadmap DevelopmentProactively define and execute the strategic vision for the entire business technology stack, including but not limited to Salesforce. You must be the technical subject matter expert in conversations regarding business system solutions and the business processes.Based on evaluation and gap analyses for the current (“as is”) technology and processes, develop a comprehensive roadmap to deliver a high-performing system of record that aligns with business goal and develop enhancements to existing processes to achieve efficiencies, to drive strategic objectives including data quality and accurate and timely reporting.Ensure that the technology stack and our business data are scalable, secure, and capable of supporting future growth.
 Governance & ArchitectureEstablish and manage governance frameworks for system architecture, field governance, and data governance across sales, marketing, customer experience, finance, and legal.Ensure that system architecture supports the efficient and effective flow of data.Oversee the implementation of best practices in system usage, data integrity, and compliance.
 Cross-Functional CollaborationAct as the liaison between stakeholders and translate business requirements into technical specifications.Set priorities and allocate available resources for system enhancements and integrations across all business functions.Own the process for senior leadership team review and ratification of all plans.
 Budgeting & Resource ManagementPrepare/propose an annual budget for the Business Systems team to meet the organization’s needs and objectives while balancing the company’s overall profitability objectives.Day-to-day management of the Business Systems team, including full-time staff and third-party vendors.Ensure that resources are allocated effectively to deliver on the strategic roadmap.Oversee vendor relationships and negotiate contracts to optimize costs and services. Recruit and build a world-class team that knows how to deliver great customer experiences
 System Enhancements & OptimizationWork with a wide range of systems, processes, and technologies to own and solve problems from end-to-end. Define clear requirements for system enhancements and new functionalities.Oversee the implementation of significant technology enhancement including new CPQ (Configure, Price, Quote) rebuild, Netsuite integration and the deployment of a CDP (Customer Data Platform) across markets

QualificationsB2B SaaS ExpertiseExtensive experience in B2B SaaS environments with a deep understanding of revenue operations, funnel management, customer experience, support operationsExpert negotiator and seasoned in contract management and financial operationsProven track record of implementing and managing end-to-end best practices.
 Salesforce & Technology Stack Knowledge7+ years Salesforce technical experience across multiple Clouds - Sales, Marketing, Service, Experience, etc. In-depth knowledge of Salesforce at an architectural level, including deep experience with CPQ.Deep expertise in the extended Salesforce ecosystem typical of a B2B SaaS organization including marketing automation, sales engagement, enrichment, lead routing, calendaring, contracting, and other necessary business toolsExperience in managing a data strategy and implementing data warehouse solutions that support business intelligence and analytics. Experience leading and managing reporting and analytics strategy and functions is a plus.Proven experience leading large-scale transformation and integration projects including financial systems or help desk.
 Leadership & CommunicationStrong leadership skills with the ability to inspire and lead direct staff and cross-functional teams. Able to think rigorously, communicate effectively, and make or coordinate hard decisions and tradeoffs. Track record of leading successful and impactful Business Systems teams.
 Analytical & Problem-Solving SkillsStrong analytical skills with the ability to understand and assess complex business requirements and translate them into scalable technical solutions and business processes.Proven ability to troubleshoot issues and implement solutions that enhance system performance.
 EducationA bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.

Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include: