Overview Las Colinas Hotel Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience. Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match. Job Description Oversee the Convention Services and Catering Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience. Responsibilities Overall Strategy: + Successfully, innovatively, and timely implement the strategic initiatives and monitor for best-in-class results set forth by Omni Hotels and Resorts and the Executive Committee at Omni Las Colinas + Drive innovation, creativity and create high-impact event experiences in partnership with the banquets team and culinary team + Ensure that high quality service standards are maintained through continuous reviews of processes and procedures + Actively support the sales process, both Group and Catering. + Responsible for monthly banquets and catering forecasting. + Responsible for yearly budget building, implementation and achieving goals. Leadership: + Oversee, lead and guide a team consisting of catering and convention services. + Provide overall leadership and direction in all Events matters. + Serve as the hotel’s credible Subject Matter Expert on all matters relating to event experience + Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers + Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices + Participate or represent in industry social/meeting/events professional associations + Motivate and provide a work environment in which team members are productive + Ensure all Event manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning + Listen and respond to team members needs while having an open-door policy + Manage group and interpersonal conflict effectively + Create and maintain a good working relationship with fellow department heads and Executive Committee members. Essential Job Functions: + Responsible for planning, evaluating, organizing, and directing the activities of the team. + Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel. + Responsible for taking on group business and/or catering events when in season to support the team and operation from start to finish. + Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the departments. + Participates in the final interview process and is responsible for hiring all departmental personnel. + Ensures that all procedures, policies, and guidelines, as established by Omni Hotels and Resorts, are being followed by department personnel. + Establishes and maintains efficient office procedures to facilitate the smooth operation of the department. + Attends weekly meetings when assigned by the GM and/or DOSM. + Approve all catering contracts and all group meeting space prior to being sent to the client. + Ensures that all file turnover requirements (from Sales to Conference Services) are fulfilled. + Advises hotel department heads of special requirements of groups coming into the hotel. + Ensure catering sales meet budgeted levels and quarterly production goals. + Set yearly catering goals with DOSM. + Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department. + Has a high-level working knowledge of Food & Beverage product offerings. + Assist managers with high demand times which includes nights and weekends and support them and the operation in the success of their events. Qualifications + Must have Associate’s degree or higher + Prefer minimum of 2-3 years as a Director/Assistant Director level or similar role in a 4-diamond Convention Hotel a plus + Able to work flexible schedule and holidays. + Able to maintain organizational image by demonstrating high quality guest service at all time to both internal and external customers. + Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshot when needed. + Must have proven selling, negotiating and presentation skills. + Highly developed customer service skills with strong attention to detail. + Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook. Delphi experience preferred. + The ability to delegate, effectively train and coach. + Able to collect accurate information and resolve conflicts. + Able to manage multiple tasks at all times and have excellent organizational skills. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Job LocationsUS-TX-Irving Posted Date2 weeks ago(1/28/2025 4:30 PM) Requisition ID 2025-118989 # of Openings 1 Category (Portal Searching) Catering and Convention Services