At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
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Short Description
Cooper Care Alliance Regional Administrator is responsible for managing and leading daily operations to achieve business goals, maximize revenue and ensure profitability. The Regional Administrator will guide management staff in CCA Ambulatory offices located in Burlington, Camden, and Gloucester County. Set performance objectives, evaluating and optimizing operational performance. To ensure regulatory compliance and Cooper Care Alliance standards are upheld, in preparing operation and financial reports. Maintaining and/or improving departmental performance metrics through innovative site interventions, best practices and continuous quality improvement methodologies. Regional Administrator is responsible for providing special reports, analyzing, and summarizing data to ensure successful ramping metrics which includes revenue, quality and productivity. Provide direct oversite to a minimum of 3+CCA offices and 10+providers via responsible county. Responsible to ensure cost control are within budget expectations. This role must be willing to travel to responsible site locations more than twice a week to make sure the Medical Director/Practice Management engagement and rounding is met and operations are efficient per site. Responsible for payroll via Kronos, PTO/PTU balance reports and staffing requirements based on productivity.
Develops clinic management and supports assigned areas in meeting goals, budgets, and performance metrics including patient access, patient flow, patient satisfaction, revenue cycle and quality metrics, and physician productivity measures. Collaborates with the department/health system’s clinical leadership to ensure performance/quality metrics, patient safety and regulatory compliances are met. Must be able to problem solve issues effectively and efficiently and deescalate
The Regional Administrator should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets. Able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills.
Position requires multi-tasking, mediation skills, travel, confidentiality, HIPAA and healthcare experience.
Achieves business goals and revenue targets for 3+more offices within Burlington, Camden, or Gloucester Counties
Oversees daily operations, manage budgets, and sets performance objectives
Recruits, trains, and supports general managers as well as conducts regular performance appraisals
Collaborates with marketing team for business, marketing, and advertising plans
Uphold standards of excellence and service, guaranteeing quality performance
Plans, evaluates, and optimizes operations to be efficient and cost-effective
Ensures CCA standards and procedures are followed.
Confirm products and services comply with regulatory and quality standards
Prepare and present monthly, quarterly, and annual statements, analyses, and/or reports of operations and finances.
Investigates escalated customer issues, incident reports, and legal actions.
Prepares and coordinates continuous quality improvement activities as directed by operational leadership team
Leads transformation of processes to create an optimal patient experience ensuring staff/provider engagement and satisfaction.
Regional Administrator is responsible for providing special reports, analyzing, and summarizing data to ensure successful ramping metrics which includes revenue, quality and productivity
Responsible for Kronos payroll, PTO/PTU
All other duties as assigned
Experience Required
3 years’ experience in healthcare, customer service/ call center
Education Requirements
Bachelor's degree or master's Degree Preferred