Job Description

Job Summary

The Director, Physician Liaison II supports multiple hospitals by fostering relationships with healthcare providers, aligning market strategies, and driving service line growth. This role collaborates with hospital leadership, service line teams, and outreach staff to improve provider engagement, expand access to care, and achieve targeted growth objectives. The Director ensures the successful execution of outreach initiatives by leveraging data, building strategic partnerships, and addressing barriers to provider satisfaction.

Essential Functions

Develops and maintains collaborative relationships with providers, healthcare leaders, and outreach team members to align market strategies with organizational goals. Plans and coordinates strategic outreach efforts, including service line growth initiatives, provider relationship management, and stakeholder engagement. Utilizes data-driven insights to identify provider preferences, growth opportunities, and obstacles to patient care, incorporating findings into actionable strategies. Supports market and hospital leaders in developing and executing targeted growth and expansion strategies, including provider engagement plans and KPI tracking. Leads outreach activities with a variety of providers, including physicians, nurse practitioners, physician assistants, EMS agencies, and post-acute care facilities. Conducts face-to-face provider meetings to address concerns, enhance satisfaction, and identify opportunities for improved access and delivery of care. Documents all provider interactions, outreach activities, and identified barriers in the Provider Relationship Management (PRM) system to maintain accountability and transparency. Participates in regular growth meetings with Physician Practice Services (PPS), Accountable Care Organizations (ACOs), and service line leaders to align efforts and share best practices. Collaborates with hospital CEOs and market leadership to review outreach outcomes, identify trends, and modify growth strategies as needed. Supports provider satisfaction by identifying and addressing obstacles, fostering alignment between provider needs and hospital resources. Ensures team alignment with regional, market, and corporate outreach strategies through active participation in training, development, and strategic planning meetings. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

Bachelor's Degree in Business, Communication, or a healthcare related field required Master's Degree in Business or Health Administration preferred 5-7 years of experience in provider relations, healthcare outreach, or service line development required 3-5 years of sales experience required

Knowledge, Skills and Abilities

Expertise in provider relations, strategic outreach, and service line growth. Strong data analysis skills to interpret metrics and develop actionable strategies. Exceptional communication and interpersonal skills to build and maintain relationships with providers and leadership teams. Ability to lead collaborative efforts across multiple hospitals, teams, and departments. Proficiency in Provider Relationship Management (PRM) systems and data tracking tools.

To apply please email noe_villa@chs.net

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