Are you a passionate nursing leader looking to make a meaningful impact? The Director of Critical Care Services plays a pivotal role in shaping the patient experience and leading high-performing nursing teams across our Health System. In this role, you will provide strategic oversight, mentor emerging leaders, and ensure exceptional quality of care that aligns with our Mission, Vision, and Values.
As Director, you will plan, organize, and guide nursing operations, champion a culture of excellence, and drive measurable results in patient satisfaction and clinical outcomes. You will recruit, onboard, develop, and evaluate nursing staff, fostering professional growth while ensuring accountability. This is an exciting opportunity to lead, innovate, and make a tangible difference in the lives of patients and the nursing teams who serve them.
Responsibilities
Ability to develop, articulate and implement a strategic vision for Departments responsible for which align with System and Department of Nursing Mission and Vision.Excellent business acumen and analytical skills. Strong problem solving abilities in complex situations. Strong financial skills; ability to manage budgets and teams to meet organizational objectives.Experience in areas of cost savings, expenditure controls, and efficiencies in health care operations.A visible nursing leader with outstanding relationship building skills.A demonstrated record of success in identifying, recruiting and retaining strong clinicians and unit leaders.Must possess strong physician relationship skills with a proven track record of collaborative partnering with physician leaders.Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is responsible for achievement of patient satisfaction (PressGaney and HCAHPS) action plans to achieve targets for their areas of responsibility.Experience with process improvement in operations, quality, and organizational change. Knowledge of continuous quality improvement management principles and practices.Knowledge of accreditation and certification requirements and standards.Strong communication and presentation skills, both written and verbal. Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.Demonstrated ability in developing and mentoring staff and colleagues.Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same.Demonstrates decisiveness and an ability to gain consensus where appropriate. Able to align diverse constituencies’ needs and expectations that result in win-win solutions.Strong nursing leader who is customer focused with a collaborative, “can do” attitude. Exhibits a passion for nursing.Serves as a role model and coach for Service Excellence Standards and service recovery.
Education and Experience
Bachelor of Science in Nursing or Master of Science Degree in Nursing, If the individual has a BSN, a Master’s Degree in a related field is preferred.Must have a minimum of 3 to 5 years of progressively responsible hospital nursing leadership experience
Certification/Licensure
Licensed professional nurse in the state of practiceApproved CPR, BLS within 90 days of hire date
Special Physical Demands
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands. Specific vision abilities required by this job include close vision and ability to adjust focus.
Benefits
Mercyhealth offers a generous Total Rewards package to eligible employees, including:
Comprehensive Benefits: Retirement plan with competitive employer match; medical, dental, and vision insurance; life and disability coverage; flexible spending plans; and a wide selection of discounted voluntary benefits.Competitive Compensation: Market-driven pay rates with opportunities for shift differentials and special incentive programs.Flexible Time Off (FTO): Directors participate in a flexible time off program that allows paid time away from work for any reason—such as vacation, holidays, illness, wellbeing, or personal business—without the need to accrue hours.Employee Wellbeing: A variety of wellness tools and resources, including an employer-sponsored health risk assessment and a Wellbeing mobile app to support overall health.Additional Benefits: Access to internal and external EAP services, employee-only discount programs, paid parental and caregiver leave, on-demand pay options, patient service payment programs, and financial education for retirement planning.