Build customer relationships that deliver real value. Are you an experienced people manager in  Customer Success? Do you have extensive experience in SaaS solutions? Your business insights and smooth communication can help us power customer innovation.

Oracle is a technology leader changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies worldwide. We work with customers to understand their business goals and match their needs to Oracle solutions. We seek a Customer Success Manager to develop client relationships, drive customer success, and grow our support revenue.

What you will do

As a CSM Director you will be responsible for driving the operating model within your team successfully and ensuring the achievement of key deliverables within your team, related to Contract Base Growth, Customer Health and Adoption. 

Lead, mentor, and coach a team of CSMs to achieve individual and team goals.  Develop and implement strategies to drive customer success, satisfaction, and retention.  Collaborate with sales, CSS, and product teams to ensure a seamless customer experience.  Analyse data and feedback on customers to identify trends and drive continuous improvement.  Serve as a point of escalation for customer issues and provide timely resolution.  Drive adoption and expansion of Oracle products and services within the customer base.  Track and report on key performance metrics and KPIs to senior leadership. 

What we will offer you

A competitive salary with exciting benefits Flexible and remote working Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that nurture our diverse communities Core benefits such as medical, life insurance, and access to retirement planning An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to build the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re encouraged to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

Career Level - M4