Job Description *Applicants must be permanent in the title of Administrative Staff Analyst or have a permanent comparable civil service title.* Reporting to the Chief Operating Officer, the Director of Disability Retirement Services will lead the Division, providing strategic oversight for the processing of disability and accidental death benefit applications. This leadership role will focus on ensuring seamless support for clients navigating the disability benefits process while driving transformative improvements in service delivery including case management. The Director will champion a results-oriented approach, integrating innovative practices to enhance the client experience, improve operational efficiency, reduce wait times, and contribute to the overall success of the division. This role demands a strategic and tactical leader that can apply critical thinking at scale, applies a data-driven approach, and is able to lead the division successfully through change. The candidate will need to be adaptable and learn the disability retirement laws, policies, pension laws, and benchmark against industry best practices. The Director will prioritize improvement in service delivery while ensuring procedural compliance, optimizing team performance, and upholding service excellence. The ideal candidate will be a forward-thinking leader with a commitment to fostering collaboration, driving accountability, and delivering exceptional outcomes for both the organization and its clients. Key Responsibilities for the Director of Disability Retirement Services: Leadership and Management: Oversee the Medical Operations teams comprising 21 team members, fostering a collaborative and high-performing environment. Directly supervise two Associate Directors, ensuring the effective daily management of team operations. Staff Development: Provide training, mentorship, and professional development opportunities to enhance the skills and expertise of team members. Customer Service Excellence: Address and resolve complex cases and applicant inquiries timely, ensuring a client-focused approach that upholds the highest standards of service. Strategic Reporting: Prepare and present detailed reports to executive leadership, highlighting processing outcomes, challenges, and actionable recommendations for continued improvement. Data-Driven Decision-Making: Analyze performance metrics and operational data to assess team and individual effectiveness and implement improvements informed by evidence-based strategies. Stakeholder Collaboration: Build and maintain strong partnerships with internal and external stakeholders, including medical professionals, legal advisors, employer partners, and human resources, to support the Division’s objectives. Policy and Process Optimization: Review, refine, and implement policies and procedures to enhance the efficiency and effectiveness of the Medical Division’s operations. Regulatory Compliance: Ensure adherence to all applicable Pension and Social Security laws, Board Rules and policies governing the processing of disability retirement and accidental death claims. Industry Expertise: Stay informed on trends, legislative changes, and best practices related to disability and accidental death claims to position the Division as a leader in service delivery and compliance. Qualifications 1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above. 2. A baccalaureate degree from an accredited college and four years of satisfactory full-time professional experience in the areas described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above. 3. An associate degree or completion of 60 semester credits from an accredited college and six years of satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above. 4. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and eight years of satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above. 5. A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least two years of experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.