Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Join our Payment Ecosystem Risk and Controls (PERC) team as the Director of Engagement Strategy. We're a Global Risk function dedicated to safeguarding the security and integrity of the payment ecosystem from illegal and fraudulent activities.  This role is responsible for evaluating Visa’s engagement with ecosystem partners, refining value propositions, identifying communication strategies, addressing strategic issues, analyzing market trends, and identifying strategic gaps and growth opportunities.  The position requires a collaborative leader with presence who can work with internal and external stakeholders to develop strategic initiatives, plans and messaging, ensuring they align with Visa's business values and its growth across Visa Commercial, Money Movement Solutions, and Value Added Services. You'll change policies, programs, narratives, and capabilities to tackle emerging risks, improve Visa’s proactive market positioning and drive partnerships.

Be a part of our mission to shape the future of secure payments.

Essential Functions

Evaluate Engagement Assess Visa's engagement with ecosystem partners compared to competitors.Refine Value Proposition Evolve Visa's value proposition for ecosystem partners over time.Communication Strategy Develop and implement communication initiatives to enhance ERP security and public trust, ensuring positive external narratives.Stakeholder Engagement Shape strategies and deepen engagement, adapting to evolving payment and threat landscapes.Communication Planning Drive communication lifecycle plans through sentiment analysis, media effectiveness assessments, collaboration, and strategic planning.Narrative Crafting Create compelling narratives and communication collateral to position Visa's risk programs, highlighting unique features and benefits.Policy and Regulatory Engagement Collaborate with legal, investor relations, regulators, policy makers, industry partners, and advocacy groups to develop policies enhancing payment ecosystem safety and integrity.Collaborative Strategy Development Partner with corporate communications, legal, and other stakeholders to develop narratives and strategies for emerging risks.Project Management Develop and execute project plans, perform risk analyses, and ensure timely delivery of communications and programs.KRI Goals Design and implement scalable knowledge management solutions to meet Key Risk Indicator (KRI) goals.Cross-functional Collaboration Work with cross-functional teams to advance security and integrity projects. Regulatory Compliance Collaborate with Legal for regulatory landscape scanning and required program updates.Regional Risk Team Engagement Regularly engage with regional risk teams for consistent messaging and feedback.Training and Governance Develop and support training, implement governance, and contribute to program MIS and reporting.Advocacy Group Strategy Develop engagement and communication strategies with advocacy groups related to ecosystem engagement.External Representation Develop content and represent Visa at media and speaking events.

Qualifications

Basic qualifications

10 or more years of work experience with a Bachelor’s degree or at least 8 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD) or a minimum of 3 years of work experience with a PhD

Preferred qualifications

12 or more years of experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD)PhD with 6+ years of experience8+ years experience in the Trust and Safety space and/or has dealt with Fraud related issues involving merchants, acquirers, third parties, or networks+ 8 years of experience in Risk Management and/or Trust and Safety focused on management of Ecosystem Risks+ 5 years proven experience in Communications, Marketing, Business, or a related field, preferably within the security or technology sector.Industry Knowledge Strong understanding of security and integrity principles, with the ability to translate technical concepts into clear, accessible messaging. Preference for strong understanding of Visa Rules, Risk Programs, Acquiring, and transactional processes.Regulatory Knowledge Understanding of regulatory requirements and compliance in the finance sector.Digital Proficiency Proficiency in using digital communication tools and social media platforms.Narrative Strategist Strong ability to craft compelling narratives. Excellent written and verbal communication skills.Strategic Thinker Apply strategic thinking and superior problem-solving skills in trust, safety, and security.Program Driver Demonstrate strong experience in driving programs, projects, and collaborating in large, matrixed organizations.Project Management Strong project management skills, with the ability to manage multiple projects simultaneously.Reporting Expert Ability to facilitate informed decision-making and governance with expertise in executive reporting and documentation.Action-Oriented Ability to thrive in a fast-paced environment, with strong execution skills.Analytical Skills Strong analytical and problem-solving skills, with the ability to assess market trends and risks.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 137,300 to 234,200 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.