**Description:** **Main Duties** Administration § Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. § Oversees the preparation and update of individual Departmental Operations Manuals. § Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. § Ensures the smooth operation of the Food and Beverage Department in the absence of the Director of Food and Beverage. Customer Service § Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. § Ensures that associates also provide excellent service to internal customers in other departments as appropriate. § Spends time in public areas observing associate-guest interaction and talking with guests, works through Heads of Department to coach associates in guest service skills as necessary. § Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. § Maintains positive guest and colleague interactions with good working relationships. Financial § Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. § Ensures that each profit centre (e.g. Outlet, Bar, Events) is operated in line with maximising profit while delivering on the brand promise. § Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest. § Assists in the preparation of the Annual Business Plan for Food and Beverage. § Assists in the monthly reforecasting, involves the respective Heads of Department as appropriate. § Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate. § Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to. § Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. § Participates in weekly yield and revenue management meetings actively, oversees the appropriate pricing structures to maximise yield and overall profits in Outlets and Events. Marketing § Assists in the preparation, utilisation and update of the Annual Marketing Plan, broken down as necessary by department. § Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge. § Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business. Operational § Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. § Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary. § Ensures that Path to Authentic Hospitality is implemented. § Ensures that Food and Beverage Departments respond to the results of the LRA and to ensure that the relevant changes are implemented. § Works closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. § Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. § Ensures that all associates are up to date with the availability of seasonal and new products on the market. § Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. **Primary Location:** TH-Bangkok **Organization:** Park Hyatt Bangkok **Job Level:** Full-time **Job:** Food and Beverage **Req ID:** BAN001938 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.