Essential duties and responsibilities – (Key activities)
Administration
· To ensure that culinary activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate.
· To oversee the preparation and update of individual departmental operations manuals.
· To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
Guest Satisfaction
· To ensure that all guests contact culinary and Food & Beverage associates deliver the brand promise and provide exceptional guest service at all times.
· To ensure that associates also provide excellent service to internal customers as appropriate.
· To spend time in culinary and Food & Beverage areas observing associate-guest/associate-internal customer interaction, working through heads of department to coach associates as necessary.
· To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Finance
· To maximize associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
· To ensure that each profit centre (e.g. outlet, banquets) is operated in line with maximizing profit while delivering on the brand promise.
· To assist in the preparation of the annual business plan for food and beverage.
· To strategically analyze business performance to facilitate accurate and meaningful forecasting, involving the respective heads of department as appropriate.
· To proactively manage costs based on key performance indicators, working through the respective heads of department as appropriate.
· Participates in the negotiation of preferential contracts for Food and Beverage items yielding possible rebates (not volume based), cash sponsorships or incentives such as training or educational trips.
· To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
· To assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
· To assist with the input of product specifications, recipes and other data as required, supporting the smooth operation of purchasing management and cost audit functions.