Director of Food & Beverage

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: Congo - Brazzaville

DescriptionTo contribute to and to support Kempinski’s vision of becoming the undisputed leader in the hospitality industry, making our Food & Beverage offer a key differentiating factor for the Kempinski brand.To drive the top line of the Food & Beverage Department in Kempinski Hotel Brazzaville while ensuring sustainable and profitable operations. 

Key Responsibilities\nSet an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.\nProvide a professional and courteous service at all times and ensure that all employees follow the example.\nBe knowledgeable of all services and products offered by the hotel.\nHave a thorough knowledge and understanding of all food & beverage products and services.\nPrepare/consolidate the yearly budget for the department in cooperation with the Finance Department.\nPrepare the monthly income statement for each outlet and the department as a whole, hold the monthly performance meeting with the Outlet Management.\nAttend and actively contribute to all relevant staff meetings and hotel trainings.\nConduct daily operations briefings with the Executive Chef.\nConduct daily or weekly Food & Beverage meetings.\nTake the necessary disciplinary actions, when needed, in accordance with local legislations.\nEnsure all departmental operations manuals are prepared and updated annually.\nSource the best available products, constantly aim to improve quality, communicate about the products both internally and externally.\nEstablish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.\nMonitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).\nHandle guest complaints in prompt and courteous manner. \nOversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).\nPrepare a yearly marketing plan fot the department in cooperation with the Sales & Marketing Department including a competitor analysis and a revision of global trends.\nConduct the competitor analysis through on-site inspections to assess the local food & beverage offering including both hotel outlets and stand-alone restaurants.\nAnalyse the global trends by reviewing print and web based media and attend local/regional trade shows and gastranomic events. \nMaintain an active relationship with the hotel’s PR Manager in regards to hotel’s Food & Beverage outlets and events.\nEnsure that all Outlet Managers are fully aware of market needs and trends and that their product and service meet the demands.\nCoordinate with the Chef to ensure that employees are educated and aware of seasonal  and new products on the market.\nDevelop departmental trainers, assign training responsibilities and meet with the trainers on a monthly basis.\nEnsure that each Outlet Manager plans and implements effective outlet specific training programs.\nAssume Executive duties as assigned by the General Manager in accordance with the hotel’s duty manager roster.\nRespond to any changes within the Food & Beverage department as dictated by the hotel management.\nAct as the main point of contact to the Corporate Food & Beverage Team.\nImplement corporate policies, procedures, guidelines, traditions and initiatives.\nEnsure that all outlet concepts are followed and that alterations or reviews of concepts are brought to the attention of the Corporate Food & Beverage Team. \nAttend all corporate conference calls and the relevant regional and global Food & Beverage events.\nProvide support for the Corporate Food & Beverage Team as requested in accordance with the hotel-corporate agreement. \n
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.