Director of Front Office
kempinski
Director of Front Office
DescriptionResponsible for the operations of the Reception, Concierge, Executive Floor, Service Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards.
Key Responsibilities● Revenues, expenses and profit are closely monitored and budgeted and forecasted figures (over)-achieved.● Financial policies and procedures are implemented.● Responsible for maintaining 90% scoring for KEA inspections.● Ensure the GRI result achieves 96.5% and GSS result achieves 5.55.● KEES (Kempinski Employee Engagement Survey) results are 4.65 and above.
Application Deadline: 28 February 2025
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: China - Beijing (Yansha Center)
Compensation: ¥20,000 - ¥23,000 / month
DescriptionResponsible for the operations of the Reception, Concierge, Executive Floor, Service Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards.
Key Responsibilities● Revenues, expenses and profit are closely monitored and budgeted and forecasted figures (over)-achieved.● Financial policies and procedures are implemented.● Responsible for maintaining 90% scoring for KEA inspections.● Ensure the GRI result achieves 96.5% and GSS result achieves 5.55.● KEES (Kempinski Employee Engagement Survey) results are 4.65 and above.
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