The Director IT roles are leadership roles at Greenway Health, responsible for managing cloud IT and day to day operations of the services which enable solutions to Greenway Customers. This is an enterprise-grade solutions offered to customers across geographies, on cloud, with 24x7 service level commitments. This role leads Service Provisioning, Application Support & Database operations across various products and solutions. As a leader in this role, you will be responsible for hiring, retaining and growing the team. This also includes matrix reporting responsibilities, requiring close collaboration with global leaders and teams across geographies. Essential Duties & Responsibilities Create, monitor and report project performance, managing project resources and timeline to ensure on-time delivery without sacrificing high quality standards Identify risk areas and provide alternate strategies to address concerns Provide appropriate, timely and satisfactory resolution to issues identified during the project cycle Deliver cross organization liaison and communications to ensure full understanding of all teams impacted by project Ensure assigned resources have a full understanding of work effort, expectations and timelines Promote, utilize and contribute to knowledge transfer forums Build and maintains internal client relationships Develop process improvement strategies to better streamline the Project Manager activities along with implementing process improvements to project delivery Escalate & develop proposals around issues that would impact project deliverables Independently manage significant issues and projects of a unique nature, with little existing process currently in place