Position Summary

This Director of IT Clinical Systems Support position is responsible for the strategy, planning, design, implementation, and support of the organization Clinical applications. This includes developing the IT strategy in alignment with functional leaders and developing business cases, proposed projects, and systems requirements.

The Director will define and drive the transformation initiatives planned for SRHS. The Director will provide strong leadership so that we can leverage our IT investments through greater efficiency and quality by using technology to drive greater effectiveness resulting in superior customer satisfaction and to achieve the key business objectives.

Key abilities for this role include:

Excellent written and verbal communication Problem-solving and critical-thinking skills Ability to lease and teach others Up-to-date knowledge of latest IT developments Ability to explain highly technical concepts in simple terms Knowledge of best computer security practices Good research and analysis skills

Minimum Requirements

Education       

Bachelor’s Degree

Experience     

Required 10 years of senior level IT related experience Required 5 - 10 years senior level Epic Clinical Applications Support Management of multiple teams/modules

Preferred Requirements

Preferred Education

Master’s Degree

Preferred Experience

Minimum 10 years of related IT experience

Core Job Responsibilities

IT strategy and execution Manage daily activities of assigned IT Managers and Team Leads Ensure assigned IT Managers and Team Leads understand and follow SRHS policies and procedures in respect to employee relations, business operations and budgeting/financial transactions Develop employee engagement initiatives and activities effectively aimed to maintain at or above organizational employee engagement goals In coordination with IT Director Clinical Systems Support and System Director, develop plans to maintain and improve Epic Gold Stars level In coordination with IT Director Clinical Systems Support and System Director, develop plans to maintain and improve Epic Honor Roll recognition In coordination with IT Director Clinical Systems Support and System Director, develop plans and maintain organizational CHIME Digital Health Most Wired recognition In coordination with IT Director Clinical Systems Support and System Director, develop and align IT strategies and roadmaps with assigned IT Managers and clinical operational stakeholders Develop and align IT strategies and roadmaps with assigned IT Managers and clinical operational stakeholders Direct the development of any new software integration and manage internal systems integration to meet functional requirements and interface specifications Successful execution of the applications project portfolio to implement, enhance, and update SRHS applications Support of existing and future implemented clinical applications across SRHS operations Assure effective communications are maintained within area of direct responsibility, the IT department and externally; where appropriate involve assigned IT Managers, Team Leads, and their assigned employees in plans, and keep assigned IT Managers, Team Leads, and their assigned employees up to date on progress towards meeting goals Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems Attract, develop, and retain a high performing clinical applications team to meet the current and evolving needs of the business through effective selection, training, and development, coaching and mentoring and performance management. Serve as coach and mentor for assigned IT Managers, assigned associates and all IT staff in support of IT’s transformation to become a true business partner  Facilitate and support SRHS change programs as needed to improve efficiencies and functionality through IT solutions Continuous monitoring and as needed reporting of IT risk management and compliance Ensure data privacy, financial controls, and other standard regulations for clinical applications to maintain proper compliance to SRHS procedures Identify and mitigate critical IT risks to SRHS business and applications Support and ensure compliance to global IT policies and security programs Manage the capital IT budget and spend for clinical application implementation projects Manage the operating IT spend and budget forecasting for the support of clinical applications Manage third party vendors used in the implementation and support for applications Work with other SRHS leadership to help identify cost savings opportunities Serve as the lead for strategic clinical application projects Manage the portfolio of overview of projects and maintain alignment with key business priorities Participates in IT Governance strategies in close coordination with operational leadership teams