Company Description

Minor Hotels is a global hospitality leader with over 550 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners.

Wherever your journey leads, Minor Hotels delivers exceptional experiences around the globe. Explore our history, meet the people behind our success and discover the values that shape who we are today.

Job Description

The Director of Learning and Development (L&D) leads, mentors, and empowers hotel-based L&D teams, focusing on dynamic leadership training, strategic content adaptation, and impactful program delivery that enhances employee capabilities and aligns with business goals. This role prioritizes hands-on involvement in hotel operations, ensuring pre-opening readiness and continuous development of service excellence. By collaborating closely with senior leadership, property teams, and external partners, the Director fosters a culture of continuous learning that drives talent growth, operational effectiveness, and brand consistency.

Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels team members always find new ways to look after the business, their guests, and their colleagues. 

 

Within this, the key responsibilities for this position are to:

Strategic Leadership and Planning

Lead and mentor hotel-based L&D managers and teams, fostering a high-performance culture focused on innovation, collaboration, and continuous improvement.Develop and implement a strategic framework for L&D aligned with evolving business priorities and service excellence standards.Ensure the localization and effective customization of global L&D content to suit regional and property-specific needs, maintaining consistency with brand values.Drive a unified approach to learning delivery that leverages face-to-face, digital, and blended methodologies.

Program Development and Content Adaptation

Adapt corporate learning materials to resonate with diverse property teams, ensuring training is culturally relevant and operationally applicable.Lead the design and rollout of leadership development, brand, customer service, and technical training programs that meet legal, regulatory, and brand compliance requirements.Champion innovative learning technologies and tools that enhance program accessibility, engagement, and outcomes.

Collaboration and Stakeholder Engagement

Act as a strategic partner to General Managers, People & Culture leaders, and operational heads, aligning L&D initiatives with broader business and talent strategies.Collaborate with hotel-based L&D teams to continuously refine and improve training delivery, ensuring alignment with brand service culture and guest experience goals.Engage internal communications channels to promote learning initiatives and drive participation across regions and properties.

Budgeting and Resource Management

Manage the L&D budget, ensuring effective allocation of resources for training programs, platforms, and external vendors.Evaluate and select third-party training providers, e-learning platforms, and other resources necessary to support the organization’s learning needs.Monitor and optimize costs associated with learning delivery while maintaining high-quality outcomes.

Performance and Impact Measurement

Establish KPIs to evaluate the effectiveness of L&D programs, linking learning outcomes to key business performance metrics.Utilize data-driven insights to inform decision-making, enhance content relevance, and optimize learning experiences.Prepare detailed reports for senior leadership on learning initiatives, outcomes, and strategic recommendations.

Team Leadership and Development

Lead, coach, and develop a team of L&D professionals, fostering a high-performance culture within the department.Support the professional development of the L&D team by identifying growth opportunities and fostering a collaborative work environment.Build a network of internal and external L&D professionals to share best practices and stay informed about new trends and methodologies.

Compliance and Best Practice Leadership

Ensure all training content and delivery methods adhere to legal, ethical, and brand-specific standards.Act as a thought leader in L&D within the hospitality sector, sharing insights on emerging trends and innovative practices.

Travel and Field Engagement

Lead field-based initiatives and travel extensively to provide on-site support for hotel L&D teams, pre-opening properties, and major projects.Conduct in-field leadership training to develop managerial and service capabilities directly at hotel locations.Ensure hands-on guidance and direct alignment of learning strategies during property pre-openings to build foundational service culture and operational readiness.Oversee and manage large-scale project timelines, coordinating cross-functional efforts for successful implementation of learning initiatives.

Other Duties

Maintain compliance with all company policies, procedures, and brand standards as it relates to L&D programs.Serve as a thought leader on organizational development and talent management within the hospitality industry.Perform other related duties as assigned by senior leadership.

 

QualificationsProven experience (7-10+ years) in Learning and Development leadership roles, ideally within the hospitality, service, or retail industries.Strong understanding of adult learning principles, instructional design, and the latest trends in L&D technologies.Experience managing large-scale L&D projects, including multi-site implementation.Demonstrated ability to influence stakeholders and align L&D initiatives with business goals.Excellent communication and presentation skills, with the ability to translate data into actionable insights.Proficient in L&D platforms, learning management systems (LMS), and collaboration tools (e.g., MS TEAMs, SharePoint).Bachelor's degree in Human Resources, Organizational Development, or a related field.