**JOB PURPOSE:** The Director of Member Services serves as the first point of contact for residents, families, and guests at PruittHealth – Oaks at Whitaker Glen. This role is responsible for delivering exceptional customer service, coordinating resident requests, and facilitating communication between residents and various departments. The ideal candidate will embody warmth, professionalism, organization, and a passion for enhancing the lives of seniors in a supportive, hospitality-driven environment. **KEY RESPONSIBILITIES:** 1. Opens and closes models daily and throughout the week. 2. Greet residents, families, and visitors with a friendly and professional demeanor. 3. Coordinate move in process for new members and serve as a liaison between members, families, team members and a variety of third parties such as moving service. 4. Organizes and leads the new resident orientation program. 5. Supports and drives the transition of new members by providing information and personalized assistance. 6. Follows the application and contractual protocol for admitting new members and assists with application completion. 7. Serve as a central communication hub for resident needs, including maintenance, housekeeping, transportation, and dining services. 8. Organizes and leads the weekly refurbishment meeting with the facilities director and 3rd party contractors to ensure unit turns are completed in a timely manner. 9. Inspects all units at the time of turnover and identifies items for repair. 10. Assist residents with scheduling appointments, arranging transportation, and accessing community resources. 11. Coordinate with healthcare staff to ensure timely communication of resident concerns or needs. 12. Coordinate and organize New Member parties and New Member Happy Hours as well as additional welcome communication for members. 13. Develop a thorough working knowledge of all campus marketing materials, legal and financial agreements between the campus and residents including family members. 14. Maintain a welcoming and organized admissions area. 15. Monitor visitor access and ensure compliance with community safety protocols. 16. Maintain accurate records of resident interactions and service requests. 17. Assist with planning and promoting community events and activities. 18. Uphold confidentiality and respect for residents’ privacy and dignity at all times. **KNOWLEDGE, SKILLS, ABILITIES:** • Demonstrated commitment to customer service excellence and resident satisfaction. • Exceptional interpersonal and communication skills, both verbal and written. • Strong organizational and time management abilities with keen attention to detail. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort with electronic record systems. **MINIMUM EDUCATION REQUIRED:** High school diploma or equivalent required; associate’s or bachelor’s degree in hospitality, healthcare administration, or a related field preferred. **MINIMUM EXPERIENCE REQUIRED:** • Minimum of 2 years of experience in a customer service, hospitality, sales, or senior living environment. • Experience working with older adults or in a healthcare setting is highly desirable. • CPR/First Aid certification or willingness to obtain upon hire is preferred. **ADDITIONAL QUALIFICATIONS:** (Preferred qualifications) Strategic & Leadership Qualifications • Proven experience in developing and executing member engagement strategies • Demonstrated ability to lead cross-functional teams and manage departmental budgets • Experience with change management and organizational development Technical & Operational Skills • Proficiency in CRM systems (e.g., Salesforce, NetForum, or MemberClicks) • Strong data analysis skills to track member satisfaction and retention metrics • Familiarity with compliance standards relevant to your industry (e.g., HIPAA, GDPR) Communication & Relationship Building • Exceptional interpersonal and conflict resolution skills • Experience in public speaking or presenting to boards and stakeholders • Ability to build partnerships with external organizations and vendors **Family Makes Us Stronger.** Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference. We are eager to connect with you! **_Apply Now_** to get started at PruittHealth! _As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status._