About the RoleThis role is responsible for leading the delivery of global network and team for Global Tech Solutions which includes: cloud and data center network and facilities, and stores network consisting of 3000+ stores, supply chain and campus networks and our international footprint. . This leader will work closely with and manage engineering staff located primarily in San-Francisco, Hyderabad Development Center (HDC) in India, and other remote North America locations (Ohio, Dallas, Atlanta) to support the goals and objectives of the business. The role must be capable of working in a matrix fast-paced organization and coordinating the delivery of multiple outcomes concurrently and will be hands on in terms of design, architecture and development and will lead the team from front in critical situations.

This leader must be technically astute, collaborative, transformative, inclusive, and must understand how their products impact the apps dev product team that they support and partner with including building out a safe, secure, reliable and performant platform. This leader must also be capable in building relationships with TechOps platform engineering peers and other engineering and info security leadership to socialize and enable the product and services that they provide.

As a people leader first and delivery manager second, this leader must build, inspire and lead the technical teams. This individual will have spent a majority of their career leading and transforming Network and Telecom teams into a platform engineering, DevOps, and cloud-first culture, as well as improving availability/resiliency, and increasing operations efficiency in partnership with other teams. This role will drive adherence to agile sprint and/or project milestones, including quickly implementing mitigation strategies when progress deviates from plan.

We are open to candidates in the San Francisco, New York City, and Dallas, TX markets. Compensation ranges will adjust based on candidate location.What You'll Do

What you will do:

Transform a traditional network engineering team to a platform engineering, automation, cloud first, SRE mindsetIdentifies, recommends and drives multi-year Network and Telecom technology strategies to address business needs and unlocks business capabilitiesTranslates the company/area strategic vision into actionable goals and objectives and key results measures for the teamDrives and builds continual improvements into goals and yearly plansActively engages with our product engineering teams in GapTech to help land strategic efforts including Cloud migration, cloud native container (Kubernetes migration), data center exit and modernizationManage matrix teams to deliver against team goals and objectives; define a hybrid future of work workforce that operates virtually from different locationsEffectively innovate and operate outside the comfort zone of established methods and proceduresHire, mentor, coach, and support our culture of building extra-ordinary talent in a performance cultureWho You Are

Who you are:

Experienced leader that can build and manage a high performing engineer teams and manage teams cross-functionally.Proven experience in one or more automation technologies (automating network, host provisioning, voice services, and call center platforms) – cloud voice and call center as a service, a plusAbility to design, implement, and troubleshoot Wi-Fi (e.g, access points) and security infrastructureExperience with Software Defined WAN (SD-WAN), DevOps, 5G, and virtualization, a plusDemonstrated progressive leadership responsibilities in a large-scale global network in private/on-prem and public cloud environments such as Azure, Amazon Web Services, or Google Cloud PlatformFamiliar with open source technologies and deep knowledge of public cloud offerings (e.g., cloud native load balancers and firewalls)Experience with traditional, cloud native, or open-source network observability/monitoring tool stack for actionable business or service insights (e.g., Netspy Glass, AppNeta, Naggios, Splunk, New Relic, etc..)Experience with DevOps & ITIL approach in running a superior service operations & delivery functionDemonstrated ability to prioritize initiatives and features to align with the strategic objectives and with business goals; ability to assign recurring tasks and to utilize metrics to measure effectiveness. Thorough understanding of operational support processes, excellent business acumen and ability to direct team in dissecting and diagnosing complex problems; effectively managing relationships with a broad and diverse group of business partners; comfortably interacts and presents ideas and concepts to senior managementProficient in management of services globalization – MSP modelAbility to travel as needed