Overview Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU. POSITION SUMMARY The Director of Nursing, Emergency Services supports our organization in the planning, organizing, development, and implementation of a robust Emergency Services Department. Responsibilities Oversee the daily workflow, staffing, orientation, training and developing of employees within the Emergency Department Act as the hospital liaison with all pre-hospital emergency medical services Organize services and systems necessary for the multidisciplinary approach throughout the continuum of emergency care Assume responsibility for the clinical and financial performance of the Emergency Department Responsible for the ongoing quality/performance improvement processes related to Emergency Services Facilitate Emergency Committee meetings, Emergency Department staff meetings and participates on other committees, task forces as assigned Promote and support a collaborative team approach in providing care for all Emergency Department patients Approach others in a tactful manner and treat others with respect and consideration Ensure staffing coverage meets productivity standards for department Follow through on commitments; accept responsibility for personal actions; and adapt to change Promote and support a collaborative team approach in providing care for all patients Support and interpret policies, procedures, philosophy and objectives of the hospital Facilitate staff analysis and improvement plans for Emergency Department employee satisfaction workgroup Monitor customer satisfaction scores and implements plans to improve them Monitor patient volumes, quality of care, and performance of staff to identify areas for improvement Maintain a departmental dashboard that includes information and progress on each pillar (People, Service, Quality, Finance, Growth and Clinical Integration) Responsible for investigating patient, physician and staff complaints and concerns and works to resolve them Complete annual performance evaluation for self and employees and implement plans of correction when needed Lead cost efficient and effective Emergency Department operations and create plan of correction for any operating expenses that deviate from budget Perform any and all other duties as assigned Qualifications Bachelor’s degree in Nursing required, Master’s degree preferred New Jersey state RN license that is active and in good standing A minimum of 3 years of management experience in Emergency Services required Basic Life Support (BLS) certification Advanced Cardiac Life Support (ACLS) certification Pediatric Advanced Life Support (PALS) certification Excellent leadership and communication skills with proven track record of building and coaching successful teams