DIRECTOR OF OPERATIONS, MEDICAL GROUP - OB/GYN | Richmond, VA
Hybrid Position | In Office: 7001 Forest Avenue Suite 405 Richmond, VA 23230
6 Direct Reports, 54 Employed Providers, 152 staff
***MUST HAVE SIGNIFICANT WOMEN'S AND CHILDREN'S EXPERIENCE***
The Director of Operations provides operational oversight of all activities for the multi-specialty physician practices. In collaboration with appropriate interdisciplinary team members, is responsible for the oversight of clinical programs, regulatory compliance, performance improvement, certification and accreditation and quality improvement processes. Managerial oversight for each of these identified areas along with supervision of practice managers. Is responsible for the overall direction, coordination, and evaluation of assigned practices. Works closely with the operational and clinical leadership both within the medical group and in the market to advance the goals and mission of the ministry. Leadership responsibilities include revenue cycle management, administration, program management, business development and strategic planning.
Essential Functions
Supports and directs the efficient, effective operations of assigned practices including provider productivity, appropriate staffing, supply utilization and resource allocation.
Proactively advances the performance of the medical group through improved processes, efficiencies, and provider and associate engagement.
Functions as a positive representative and leader within the ministry and the external community.
Directs and develops practice leaders.
Ensures the ministry’s clinical providers provide high quality, efficient, effective care by supporting and developing and retaining highly responsive, reliable, competent support teams.
Creates a culture of clinical and operational performance focused on quality, service, stewardship and engagement.
Participate in and occasionally lead market or system-level projects, committees, councils or work groups.
In collaboration with talent acquisition, actively participates in the recruitment process to interview, retain, train and develop practice clinical and administrative teams. Partners with ministry leaders to identify opportunities for candidate pipelines.
Identifies and supports meaningful coaching and development opportunities to grow talent within the practice and ministry.
Acts as a practice and operational leader, and models desirable behaviors that reinforce ministry culture.
Participates in the associate performance management process, including appropriately coaching, disciplining and documenting performance issues.
REQUIRED:
Bachelors Degree in Healthcare Administration, business, finance or closely related field
3 years in physician practice management specifically in women's and children's with increasing scope of management responsibilities and achievement.
Effective communication, time management and organization skills.
Experience with all Microsoft Office products.
PREFERRED:
Masters Degree in Healthcare Administration, business, finance or closely related field
Many of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com