Director of Operations, Photography

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Job Description

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OVERVIEW

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. 

ABOUT THE ROLE

CoStar is seeking an experienced and dynamic Director of Operations to oversee and optimize the operational processes supporting our residential photographers who capture media for Homes.com. This is a key leadership role responsible for coordinating the timely and accurate delivery of high-quality Matterport 3D virtual tours and floorplans, for Homes.com member agents. 

The Director of Operations will manage a team responsible for coordinating the workflow and assignments for our photographers and member agents, ensuring smooth operations across all stages of the photography process. The ideal candidate will bring a strong operational mindset, an ability to lead and inspire teams, and a commitment to achieving measurable results in a fast-paced environment. This role is based out of our Richmond, VA office.  

Responsibilities: 

Lead a team of managers and individual contributors with a strong operational mindset to ensure individual metrics and quality standards are being met. Collaborate with our nationwide photography team to ensure alignment between operations and overall production goals. Develop and maintain client relationships focused on r Provide guidance and direction on day-to-day operations, while fostering a collaborative and positive team culture. Continuously evaluate and optimize workflows, tools, and processes to enhance operational efficiency and scalability. Develop and maintain key performance indicators (KPIs) to track operational efficiency and ensure continuous improvement. Ensure operational metrics are being met by teams and provide feedback to the team.  Lead on-boarding and training programs that focus on driving integration of new team members and the on-going development of associates and managers. Work closely with member agents to support client retention efforts by ensuring timely, high-quality media delivery and superior customer service. Strategize to overcome operational challenges and provide on-going and real time feedback to managers and team members.  Focus on continuous improvement of workflows and processes to drive optimization and innovation. Collaborate with Photography, Sales, and Product to deliver the most accurate data possible on behalf of our customers. 

 

Qualifications:  

Bachelors required and Masters preferred. 5-8 years of experience leading large-scale teams (30) against deadlines and deliverables Proven track record driving accountability with managers and leading in a metric driven organization Proficient in CRM softwares, contact center platforms and lead conversion best practices Strong operational and project management skills, with a track record of improving efficiency. A strong customer-focused mindset with a commitment to delivering exceptional results. Excellent communication skills, with the ability to collaborate across departments and present to senior leadership. Strong analytical skills, with experience using data to drive decision-making and process improvement. Ability to thrive in a fast-paced, evolving environment while maintaining a high standard of quality. Passion and interest in real estate as plus 

 

What's In It For You? 

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.  

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.  

 

Our benefits package includes (but is not limited to):  

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug  Life, legal, and supplementary insurance  Virtual and in person mental health counseling services for individuals and family  Commuter and parking benefits  401(K) retirement plan with matching contributions  Employee stock purchase plan  Paid time off  Tuition reimbursement  On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups  Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks  

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  However, please note that CoStar Group is not able to provide visa sponsorship for this position.

#LI-SY1  

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing