MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced **Director of** **O** **perations** based **remotely** in the **Southeast (NC, SC, TN, GA, AL, & FL)** to support our fast-growing **MSS** division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. The Director of Operations is responsible for overseeing the daily operations of the organization to ensure efficiency, quality, service, and cost-effective management of resources. This role provides strategic leadership and direction to operational teams, aligns operational goals with company objectives, and drives performance improvement across departments. **WHAT YOU W** **I** **LL BE** **DOING:** · Oversee and manage the day-to-day operational activities across departments to ensure alignment with strategic goals. · Develop, implement, and monitor operational policies, procedures, and best practices. · Lead and support cross-functional teams to improve productivity, streamline processes, and optimize workflow. · Monitor key performance indicators (KPIs) and operational metrics to ensure departmental targets are met or exceeded. · Collaborate with senior leadership to develop and execute strategic plans and budgets. · Identify and manage risks related to operational efficiency, compliance, and business continuity. · Foster a high-performance culture focused on accountability, collaboration, and continuous improvement. · Ensure operational compliance with applicable laws, regulations, and industry standards. · Lead and support change management initiatives and company-wide projects as needed. · Manage vendor relationships and negotiate contracts to support operational needs. **WHAT YOU W** **I** **LL BR** **I** **NG TO THE** **T** **E** **AM:** · Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s degree preferred). · 8–10+ years of progressive experience in operations leadership. · Proven track record of leading and scaling operational teams. · Strong analytical, organizational, and problem-solving skills. · Excellent leadership, communication, and interpersonal abilities. · Proficiency in operational software, ERP systems, and project management tools **YO** **UR ENV** **I** **RONMENT AND PHYS** **I** **CAL** **REQUIREMENTS:** This role may require occasional presence in field or operational environments where exposure to varying outdoor conditions including heat, cold, humidity, or dust is possible. While the position is primarily office based, understanding and navigating typical site-based operational conditions is essential for effective oversight and support of field teams. **T** **RAVEL** **REQUIREMENTS:** Travel as necessary to support company and customer needs. **D** **I** **RECT** **REPORTS:** Yes, Direct Reports **WHO WE** **ARE** Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. **WHAT WE** **BELIEVE** We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. _NOTE:_ _The_ _a_ _bo_ _ve_ _s_ _ta_ _t_ _e_ _ments_ _d_ _e_ _scribe_ _t_ _h_ _e_ _g_ _ene_ _r_ _a_ _l_ _n_ _atu_ _r_ _e_ _an_ _d_ _l_ _e_ _vel_ _o_ _f_ _work_ _pe_ _r_ _fo_ _r_ _med_ _b_ _y_ _th_ _e_ _pe_ _r_ _son_ _a_ _ssigned_ _t_ _o_ _th_ _i_ _s_ _job._ _T_ _he_ _y_ _a_ _r_ _e_ _no_ _t_ _i_ _n_ _t_ _en_ _d_ _e_ _d_ _t_ _o_ _b_ _e_ _a_ _n_ _e_ _xhaustive_ _list_ _o_ _f_ _a_ _ll_ _r_ _e_ _sponsibilities,_ _dut_ _ies,_ _skills,_ _an_ _d_ _p_ _h_ _ysical_ _d_ _e_ _mands_ _re_ _qu_ _ired_ _o_ _f_ _p_ _e_ _r_ _sonnel_ _so_ _classified._ _Reasonable_ _a_ _ccommodations_ _may_ _b_ _e_ _made_ _t_ _o_ _e_ _nab_ _l_ _e_ _individuals_ _with_ _d_ _isabilities_ _t_ _o_ _p_ _e_ _r_ _fo_ _r_ _m_ _e_ _s_ _sential_ _fun_ _ctions._ **_Mobile_** **_Communications_** **_America,_** **_I_** **_nc._** **_i_** **_s_** **_proud_** **_t_** **_o_** **_be_** **_a_** **_n_** **_E_** **_qual_** **_O_** **_pportunity_** **_w_** **_orkplace_** **_a_** **_n_** **_d_** **_i_** **_s_** **_a_** **_n_** **_Affirmative_** **_A_** **_c_** **_t_** **_i_** **_on_** **_e_** **_mployer._** **_We_** **_a_** **_re_** **_c_** **_ommitted_** **_t_** **_o_** **_c_** **_reating_** **_a_** **_n_** **_i_** **_nclusive_** **_e_** **_nvironment_** **_t_** **_hat_** **_cele_** **_brates_** **_diversity._** **_At_** **_MCA,_** **_w_** **_e_** **_a_** **_re_** **_“better_** **_t_** **_ogether.”_** **_\#LI-SG1_** **_\#LI-Remote_**