Job Description

Description

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Route 65 Management, LLC - Dunkin'

Dunkin’ Director of Operations

Compensation and Benefits:

Competitive SalaryAuto ReimbursementPaid Time OffHealth, Dental Vision BenefitsSupplemental Benefits401K / MatchingOpportunities for personal career growth within our team

Job Type: Salary / Full Time

Job Summary:

The Director of Operations is responsible for leading all operations and providing overall vision, planning, direction, and execution for each regional area. They execute, problem-solve and lead our growing Dunkin’ and Baskin Robbins Franchise in multiple markets. They are responsible for all operations and the success of the company at-large.

Leadership

Own a multi-million-dollar P&L, as well as metrics for growth, sales, quality, productivity, and efficiency. Lead teams of up to 1000+ employees at scale, while ensuring a fun, rewarding, and inclusive work culture. Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, partners, and consumers. Coach employees by creating a shared understanding about what needs to be achieved and how it is to be achieved. Reward and recognize employees. Identify and engage top talent and develop team members to their fullest potential within the organization. Plan and lead team management meetings. Ensure safety and sanitation standards in all operations.

Operational Excellence

Ensure day-to-day operations follow established standards, uphold Brand reputation and food quality, and deliver on business aspirations. Be willing to get your hands dirty and do what it takes to get restaurants fully deployed and operating proficiently, including spending a significant amount of time in the field in all regions. Ensure consistent application of operating standards and processes (Operational Excellence) with focus on efficiencies in food and labor productivity standards. Understand end to end supply chain and procurement process and systems; ensure systems are accurate and effective.

Growth

Drive revenue growth through operational excellence by implementing sales growth initiatives, including regional promotions and incentives, in coordination with marketing and regional teams. Work closely with the teams to build and execute expansion plans for the market, while ensuring continuity and quality in existing operations.

Financial Performance

Build revenue and manage the city operating budget, including cost controls for food, beverage and labor. Oversee and deliver on company financial targets. Ensure adoption of all processes and systems. Understand performance metrics, data, order and inventory trends; educate teams on key levers to improve revenue and margins.

Hiring

Lead recruiting efforts with support from HR/Marketing to ensure all roles are filled and future needs are fulfilled. Oversee hiring, onboarding, and training policies and procedures of all employees.

 

Compliance

Ensure District Managers maintain a safe and healthy environment for employees and customers. Oversee compliance with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, and labor. Ensure Brand standards are met.

Other duties as assigned and modified at manager’s discretion.

Position is eligible an annual bonus of up to 10% of salary contingent upon meeting KPIs

Position manages regional teams, up to 7 to 10 District Managers

Primary Duties and Responsibilities:

Direct and oversee the franchise operations and managing multi-million P&LManage P & L by tracking expense vs. budget, analyzing variances and initiating corrective action, identifying problems, and implementing solutionsAnalyze menu pricing, sales, and waste to keep principals aware of most profitable product mixes and pricingIndependently translate high-level goals into actionable plansEnsure all applicable laws regarding employment and restaurant health and safety are consistently communicated and adhered to by operations teamUtilize business judgement, critical thinking, and problem-solving techniques to use data to quickly establish highest value priorities and develop a strategy to pursue themWork closely to communicate effectively with all level employees and external Brand representatives in an ever-changing, rapid growth environment with high expectationsBuild relationships, lead a team, manage employees, and create a hard-working but fun workplaceLead company initiatives through regular presence in the fieldAssume fiscal responsibility by delegating and leading processes, meeting or exceeding sales goals, working within budgets, and executing marketing initiatives to facilitate strategic short and long-term profitability. Identify and prevent fiscal lossesAccountable for staffing through recruiting, hiring, coaching, developing, and assessing the operations team. Execute a calendarized performance management system providing constructive, actionable feedback and follow throughProvide leadership to the operations team. Coach all upper management to build and maintain strong teams at the restaurant level. Approve managerial staffing changes. Support District Managers in all behavioral and disciplinary situations and assist when necessaryContinually develop and improve upon training programs; direct implementation of upper management training programs; development and delegation of store level training. Identify all training needs, including assessment of current staff training needsMaintain an elevated level of focus on 100% Guest Satisfaction, leading by example and creating initiatives to continually improve guest relationsEnsure all policies and procedures are adhered to according to franchise and brand standards, including but not limited to food safety and cleanliness, product promotions, cash handling, HR management, loss prevention, etc.Ensure the health and safety and security of our employees and guestsOversee repair and maintenance to include preventative maintenance, equipment functioning, appearance and cleanliness Maintain involvement within in the market’s communitiesContinually ensure proper communication throughout the operations team is facilitated through regularly scheduled meetings: annually, quarterly, monthly, and weekly. Meetings address operational functions, overview, short-term, and long-term goals and objectives for all managerial levels: SM, DM, Admin, and ExecutiveOpen, transparent, and regular reporting and communications to the Managing Partners on all areas of operationsStrategic planning and projectionsAct in accordance of the best interests of the company at-large
Requirements
BA/BS degree in Business, Operations Management, Food Service/Hospitality, or a related field.8+ years of hands-on management experience, preferably in food service or hospitality.Experience scaling a consumer-service business and experience managing a P&L, with franchisee experience preferred.Self-motivated, self-directed, and eager to take ownership of tasks to ensure solutions.Excellent organization and time management skills.Clear and concise communicator with the ability to synthesize a lot of information quickly and highlight key insights.Demonstrated success leading large, distributed teams.
About

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.