Summary: The Director of Operations is a pivotal leadership role responsible for managing the daily operations of the organization, which includes overseeing over 125 administrative employees and 1,600+ unionized home caregiver employees across 16 offices in 13 counties in Western Washington. This role involves managing real estate, office leases, facilities, IT needs, and orchestrating quarterly business and program reviews.\n

Responsibilities:\n

Operational Leadership:\n\nOversee the day-to-day operations, ensuring efficiency and effectiveness across all departments.\nDevelop, recommend, implement and evaluate operational policies and procedures for all areas of responsibility. Ensure all policies and procedures are compliant with applicable local, federal and state regulations and laws governing KWA's services and operations.\nCoordinate with department heads to ensure alignment with organizational goals and objectives.\nBuild on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals and objectives.\nOversees the establishment, maintenance and monitoring of internal policies and procedures for all operations of responsibility.\nAttend Board of Directors meetings, preparing and presenting reports as required.\n\n

Strategic Planning:\n\nCollaborate with the Executive Director and senior leadership team to set strategic goals and translate them into operational objectives.\nDevelop and execute plans to achieve these objectives, including resource allocation and performance monitoring of programs and services delivered by KWA.\n\n

Financial Management:\n\nOversee budgeting, financial reporting, and financial controls to ensure fiscal responsibility.\nWork with the finance department to develop and manage the annual budget.\nEnsure compliance with financial regulations and reporting requirements.\nDirect procedures and systems necessary to maintain proper records and to ensure adequate accounting internal controls and services that maximize operational efficiency and general business operations.\nDevelops standards to measure and evaluate KWA's financial and operational performance and report results to senior management and Board of Directors.\n\n

Real Estate\/Facilities Management:\n\nOversee the management of real estate, both owned and leased by KWA, and facilities.\nEnsure that all facilities meet the needs of the administrative staff\nOversee the administrative property management functions, to include, but not limited to, asset management, predictive maintenance systems, inventory management, preventive maintenance, capital improvement projects, procurement, regulatory compliance, and quality assurance.\n\n

IT Management:\n\nManage IT needs and infrastructure to support administrative operations.\nOversee the IT function by providing oversight, direction and coordination related to organization-wide technology planning and utilization, to include integration of information systems, voice and data networks and telecommunications.\nAlign and prioritize IT goals and projects with organizational objectives and strategies.\nEnsure a secure and quality IT infrastructure for the effective delivery of IT services across the organization without interruptions.\n\n

Program and Business Reviews:\n\nOrchestrate quarterly business and program reviews to assess the effectiveness of services and programs delivered by KWA's departments and divisions.\nDevelop and implement strategies for continuous improvement based on review outcomes.\n\n

Compliance and Audit Management:\n\nManage the internal departments\/managers for preparation and follow-up of all audits by state and local funders.\nEnsure compliance with all legal and regulatory requirements.\nDevelop and implement risk management strategies to mitigate potential risks.\n\n

Performance Monitoring:\n\nEstablish key performance indicators (KPIs) to measure operational effectiveness.\nMonitor and report on the progress of operational goals and objectives.\nImplement corrective actions as needed to ensure targets are met.\n\n

Qualifications:\n\nBachelor's degree in Business Administration, Information Systems and Logistics, Nonprofit Management, or a related field (MBA a plus)\nA minimum of 5 years of operational management experience in a leadership capacity required, preferably within a nonprofit organization.\nDemonstrated track record of successful business operations management and project management.\nStrong financial acumen and experience with budgeting and financial management.\nExcellent communication, leadership, and interpersonal skills.\nRecord of working with software companies, IT and data experts to optimize efficiency and reduce waste\nAbility to work collaboratively with diverse stakeholders across multiple departments\/offices to listen, guide, and empower positive change\nKnowledge of legal and regulatory requirements for nonprofit organizations a plus.\n\n

Skills and Competencies:\n\nExemplify excellent organizational, communication, team management and leadership skills, backed by previous professional success.\nThink strategically and demonstrate critical problem-solving skills.\nManage multiple priorities and meet deadlines.\nExhibit proficiency in project management tools and software.\nProvide a strong executive presence and ability to interact with Board members.\n