Join City Wide Facility Solutions as our Director of Operations!

This pivotal role involves overseeing the operations of our comprehensive building maintenance services. You’ll lead a dedicated team of Facility Services Managers (FSMs) and cultivate strong relationships with our clients, ensuring their satisfaction and growth.

Key Responsibilities:

Lead and develop a high-performing team of Facility Service Managers. Achieve revenue and profit targets while managing expenses and operational budgets. Oversee hiring, training, and development of operational employees, focusing on team growth. Maintain client satisfaction with a retention rate exceeding 90% through exceptional service delivery. Establish strong relationships with vendors and Independent Contractors to enhance service offering quality. Conduct building inspections and ensure compliance with client service requirements. Drive the growth of non-janitorial services through cross-selling initiatives. Ensure seamless start-ups for new clients, fostering a smooth transition to our services. Provide regular coaching, feedback, and performance evaluations for all operational staff. Engage in fieldwork with FSMs and travel within the market, up to 50% of the time. Execute additional operational duties as needed to support the team and company objectives.