Are you a B2B sales or account manager with a strong track record of success building and managing sales/account management teams? Do you enjoy a culture that rewards based on performance? If you said yes, City Wide would like to hear from you!

City Wide, the nation’s leading management company in the building maintenance industry, is seeking a Director of Operations to join our successful team. In this position, you will serve the City Wide Facility Solutions - Lenexa, KS, one of more than 100 markets across the United States and Canada.

This position is responsible for managing the operations of City Wide's building maintenance solutions (Janitorial and non-janitorial) it provides to clients. The position will lead a team of Facility Service Managers (FSM's) and manage effective relationships with all assigned clients. This position is responsible for ensuring client satisfaction and client growth. Must achieve annual business objectives, budget expectations, and is responsible for maintaining adequate workforce levels.

Why City Wide?

City Wide Facility Solutions is a leader in the building maintenance industry, with locations that serve communities across the U.S. and Canada. Our company mission is to create a ripple effect...by positively impacting the community of people we serve. Our vision is to be the first choice for our clients, contractors and employees. Our values of community, accountability, and professionalism are how we model success. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive, and fun environment. Are you ready to join?

What you will do...

Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) that support our clients. Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable), and meeting/exceeding overall financial management of the operations of services offered Responsible for identifying, hiring and training all operational employees, including but not limited to, FSM’s and Night Managers. Develop and maintain positive client relationships and achieve client retention above 90%. Develop and maintain impactful, professional relationships with vendors and Independent Contractors. Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients’ scope of work. Responsible for promoting and driving cross-selling opportunities with the sales team, and drive non-janitorial services. Responsible for participating in all new client starts for the duration of the new start. Responsible for ensuring building inspections are completed, followed up with and all client data is maintained in CRM. Responsible for people development – ensure all 60-day reviews, Level 5 meetings and annual reviews are completed with operational employees. Work in the field with FSMs each week and participate as backfill to the FSM as needed. Travel within market, up to 50%. Additional operational duties as needed.