As a Hotel Operations Manager, you will be providing support to the Area General Manager with direction and leadership for the property operations team. Responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the total operations . Ensure high customer satisfaction and an exceptional guest experience.

 

THE DAY-TO-DAY:

Works closely with the Area General Manager to implement strategic Initiatives Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations Responsible for employee engagement of the team, utilizing the tools provided and through coaching, training, rewards and development. Provides leadership and direction to maintain and improve the guest experience within the resort, consistent with the company’s service standards. Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of operations staff for the efficient operation of the departments.