Saint Alphonsus Health System is seeking a Director of Operations for their Heart Care and Hospitalist program. This position reports to the Vice President of Operations for the Saint Alphonsus Medical Group, with direct reports including Practice Managers for assigned areas of the physician network.

This role has a Dyad relationship with the Medical Director team, with responsibilities ranging from day-to-day operational workflow, development of services, and development of relationships with internal and external customers, financial management and participation in strategic planning. This person also partners with the Executive Medical Directors regarding strategy for the clinics. 

REQUIREMENTS:

Must possess knowledge normally acquired through completion of a master’s degree in business or healthcare related field, with twelve (12) or more years of related experience, or equivalent combination of education and experience.   

Must have working knowledge of hospital operations and experience working closely with physicians in a dyad fashion.

7-10 years of experience in developing, overseeing or interacting with physician groups, product lines, managed care and/or business development activities, in a large, complex, healthcare organization.

ESSENTIAL FUNCTIONS:

Knows, understands, incorporates, and demonstrates the Organization’s Mission, Vision, and Values in behaviors, practices, and decisions. 

Executes successfully the established plans and the services for the areas of responsibility within the physician network through analysis, measurement and monitoring, reporting, and adjusting the direction, allocation and utilization of available resources.

Facilitates and manages team culture and performance through the effective use of process improvement techniques, business and financial knowledge and skills, and interpersonal communication.

Partners with the Executive Medical Director and Director of Provider Contracting for all contracts and contract renewals.

Effectively builds positive and productive relationships with physicians and providers that promote working together on strategic, financial and operational goals.

Works collaboratively with clinic and departmental medical staff leadership in the strategic and daily operations of the clinics or departments.

Develops assigned aspects of the organizational strategic and tactical plans in concert with planning processes lead by SAMG Senior Leadership.                               

Understanding of and commitment to patient centered health care.

Knowledge of state and federal health care regulatory requirements.

Excellent knowledge of health care business practices and work processes.

Excellent knowledge regarding budget development and financial monitoring, indicators and performance.

Demonstrated ability to develop productive and positive relationships with physicians.

Previous leadership roles reporting to senior management preferred.

Excellent interpersonal skills with physicians and providers, and clinic and administrative staff. Strong knowledge and experience in developing teams across a diverse group of people.

Ability to make clear and concise presentations at formal meetings; excellent verbal and written communication.

Ability to develop departmental goals and work plans to meet organizational strategic initiatives.

Demonstrated ability to establish and maintain effective relationships with management, employees and the general public.

Proven ability to initiate operational assessments, develop a plan for improvement and implement with involvement of staff, physicians and providers. Able to work successfully with administrative resources. 

Intermediate computer skills with an emphasis on MS Word, Excel and PowerPoint

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.